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Rewards and Game Play Policy Version number 1.14, last updated 05/12/2019 This Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to this Policy, except where explicitly excluded. Any reward you have will be subject to this policy. We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too, and in order to guide you on our expectations we have prepared the following Fair Play Policy. Any internal investigation which uncovers noncompliance of this Fair Play Policy, which will be determined by Us in Our sole opinion, may result in the removal of funds from your balance, suspension of any current or future Reward or closure of your account and refusal of any of your future accounts. Any of the below patterns and behaviours are considered Anti Fair Play Accruing OJO Plus or Unlocking Levels and receiving OJO Wheel rewards by using low risk betting patterns (low margin betting, equal betting, zero risk bets, hedge betting, doubling systems. For the avoidance of doubt this includes using low risk betting patterns either alone or by colluding with others, either on this online casino or with one party on this casino and another party on a different online casino. Utilizing or attempting to utilize our currency conversion option in order to gain rewards/offers in a stronger currencies Depositing purely to take advantage our Rewards/Offers and with no intention of playing /risking the funds you deposited with. Colluding in any way with others in order to take advantage of Rewards or offers. If, at any point in time after reading this policy something is not clear, or you would like to be blocked from receiving our Rewards and/or to have any Rewards removed from your account, please contact our Customer Support Department team before you commence play. Unless otherwise stated, any free spin rewards you receive will be played with the lowest value bet on the online slots games linked to your Free Spins. In the event of any misconfiguration of your free spins package which results in the spins being a higher value we reserve the right to remove any winnings from the reward and re-apply at the correct bet amount. In the event that a technical misconfiguration results in the incorrect number of free spins or OJO Wheel spins added to your account we reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration. If for any reason you do not manage to claim your reward/wheel/free spins after it was added to your account, please contact the customer support department. If the Reward you were trying to claim does not appear automatically in your account, please contact our Customer Support team for assistance. Unless stated otherwise, Free Rewards (ie, Rewards which are given without the need for a deposit) are only available to those with a Real Account. A Player is not allowed to register more than one account. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number, e-wallet account or shared computer environment (example: a library, workplace, fraternity, university or school). Any attempt to try to deceive management by registering multiple accounts to gain rewards will be deemed as abuse and will result in the account(s) being suspended and the removal of your funds from your Balance. Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please check carefully all terms and conditions associated before taking part. Should the terms and conditions of the individual promotions conflict with the Reward and Game Play Policy, the individual promotions terms shall apply. Regardless of the currency that we advertise or display reward amounts, the reward will always be credited according to the currency your account is configured to. In accordance with the privacy policy, we regularly send promotional communications with offers. You are only eligible for the offer if you received the communication directly from us. If We determine that a specific customer did not receive that particular promotion as an intended exclusive targeted recipient that this promotion was communicated to, we will not honour any payout requests from the customer. We reserve the right to cancel promotions or reward offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed. All offers you see in your Kickers are available to you because of the current state of your account. Offers can become unavailable before the time has expired due to changes within the account caused by transactions made. Unless otherwise specified, the minimum deposit to qualify for any deposit reward is €10 or the equivalent value in any other currency. A Non Real Account which received free reward (no deposit reward/registration reward etc’), is limited to a win a maximum amount of €100. This means that any Non Real Account will have any amount greater than €100 removed. If you are making or made a first deposit and you have a balance greater than €100 at the time of depositing you must contact us before playing in order for us to make the necessary balance adjustments. Failing to do so will result in any extra wins being removed from your account. Customers from Ukraine, Hungary, Belarus, China, Latvia, Russia, Estonia, Poland, Brazil, Slovenia and Lithuania are not permitted to claim any no deposit offers/free money offers/registration rewards/refer a friend or any other type of offer which can be deemed free. A Network Tournament is a tournament which takes place on multiple Casinos during the same days/hours, and has the same name and prizepool. A player is only allowed to participate in a Network Tournament on one Casino. If the same person (which will be determined solely by us) is playing on a Network Tournament on more than one Casino, only the first Casino that was played on will count towards any tournament prize.

TERMS & CONDITIONS Version 1.2 dated 2022-05-03 1. General 1.1. These Terms and Conditions (hereinafter referred to as “T&Cs”) regulate the usage of the games provided through www.NYspins.com, as well as other URLs licensed to or belonging to SuprPlay Limited, including Duelz.com and VoodooDreams.com (hereinafter referred to as “Website” or “Websites” or “the Company”). These T&Cs, the Privacy and Cookies Policy, the Game Rules and any document expressly referred to in them, as well as any guidelines, rules or similar displayed on the Website constitute the agreement and understanding between the Parties and govern the contractual relationship between SuprPlay and the End Users. You are responsible for reading these T&Cs carefully and make sure you understand them. Should you not agree with these T&Cs you should refrain from using the Websites any further. 1.2. SuprPlay Limited is a company incorporated under the laws of Malta with company registration number C-74595, and having its registered address at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. SuprPlay Limited forms part of SuprNation Group. 1.3. SuprPlay Limited is here referred to as “SuprPlay”, “SuprNation”, “We”, “Us” or “Our” and the Player and registered End user shall be referred to as “You”, “Yours”, “User”, “End user” or “the Player”, as and where appropriate. SuprNation refers to the SuprNation Group of companies including SuprPlay Ltd. 1.4. SuprPlay is operating under a B2C license (issued on 07th of July 2016, with updated license number MGA/B2C/325/2016). The license is issued by the Malta Gaming Authority (“MGA”) (www.mga.org.mt), the single Authority and Regulator, responsible issuing of licenses and governance of Gaming in Malta. 1.5. When playing any games available on our Website/s, all deposits, withdrawals and other player management responsibilities are the sole responsibility of SuprPlay Ltd, Malta, and any other company providing gaming products on the Website are solely software providers and have no responsibility towards the players for the management of funds on Your member account. 1.6. “Games”, “the Games” or “Game” refer to any of the games or gaming products provided on the Websites. 1.7. These T&Cs also apply to all platforms and devices that enable game play of games provided by SuprPlay, whether through web applications or downloadable applications on any platform or device type. 1.8. SuprPlay reserves the right to modify these T&Cs, from time to time, for any reasons, including compliance with applicable laws and regulations, as well as other regulatory requirements. Consequently, this agreement between you and SuprPlay may be modified by us at any time. Whenever an amendment is made of substantial nature, we will notify you in advance of such changes coming into effect. If you do not agree to the updated T&Cs you must immediately stop using the Website. These T&Cs shall be available on the respective Front Page of the Website at all times. 1.9. It is advisable to review these T&Cs, and any respective rules of games you chose to participate in, on a regular basis and not less than once a month, in order to not forget their contents. 1.10. These T&Cs come into effect by confirming your registration details in the registration process on the Website. By registering an account with SuprNation, you agree that you have read and understood these T&Cs. By using any of the Websites you acknowledge that you have accepted and agreed to the contents contained therein. 1.11. These Terms & Conditions may be published in different languages and SuprNation will strive to ensure these T&Cs shall reflect the same principles, no matter what language. Publishing the T&Cs in different languages is done for information purposes in order to help players. Should there nevertheless be any discrepancies between a specific language version and the English version, the English version shall prevail. 2. Your Obligations 2.1. You may only open one account on each of the Websites provided by us. SuprNation retains the right to terminate any duplicate or multiple accounts. 2.2 If you open, or attempt to open, more than one account per site, for whatever reason, SuprPlay has the right, and may block or close any or all of your accounts at our discretion. SuprPlay may also at its sole discretion void all the wagers that have been placed in the duplicate or multiple accounts. In case SuprPlay decides to leave any one of the multiple accounts open, it will be the first account that you opened with SuprPlay or the account which has the most activity, whichever We determine the case to be, to which your remaining deposits, if any, will be transferred. SuprPlay will deduct an administrative fee of 10% (minimum EUR 30) for every other account you opened as well as any other deductions that may apply in accordance with the provisions of these T&Cs. 2.3. By registering on the Website, you declare that you are over 18 years of age, or that you comply with a higher minimum legal age as stipulated in the jurisdiction of your residence, under the laws applicable to you. It is a criminal offence to gamble whilst being underage. It is your sole responsibility to know whether online gambling is legal in your country of residence. SuprPlay may take steps to verify your age and you agree to supply SuprPlay with any relevant information, including copies of identity documents or any other document as required, and, which we request. We retain the right to withhold any funds in your account until the necessary and satisfactory verification has been completed. Should the age verification checks show that you are under 18 years of age, your deposits will be returned to you and any bonuses and winnings shall be voided. 2.4. You are solely responsible for the details of your player account. This includes, but shall not be limited to, the username and password and/or any other means to access your account via the respective Website. In case you suspect that such information could have been compromised, you must immediately inform SuprPlay and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds. Should you be aware of any unauthorized access, you may contact us via Live Chat available 24/7 and accessible on the Website main page. You may also use the Live Chat function to report any breaches of T&Cs or game rules or to immediately notify SuprPlay of any cheating or suspected cheating when playing the Games. 2.5. You shall use the Games on your own behalf and not on the behalf of any other person or company. Only private individuals may hold an account with SuprPlay. For clarity purposes; company accounts, or accounts opened for, or on behalf of, anyone but a natural person acting on his or her own behalf, are not permitted. Furthermore, you shall not share your login credentials, or otherwise allow any other individual to access and/or use your SuprPlay account or accept any Prize or access and participate in any of the SuprPlay services. You understand that you are fully liable for any losses incurred by a third party on your Account and you shall immediately inform us should you suspect that a third party has obtained access to your Account. Furthermore, you agree to fully assist us in our investigations into such matter, should we so request. 2.6. You may only participate in the Games strictly in your personal non-professional capacity, and solely for recreational and entertainment reasons. 2.7. You are aware that the right to access and use the Website/s and any products there offered, may be considered illegal in certain countries. Consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. Moreover, you declare that you are not resident of the following countries: Afghanistan, Albania, Alderney, Algeria, American Samoa, Angola, Aruba, Austria, Australia, Bahamas, Bahrain, Barbados, Belgium, Benin, Bulgaria, Bosnia & Herzegovina, Botswana, Cambodia, Cape Verde, China, Cote d'ivoire, Croatia, Cuba, Curacao, Czech Republic, Democratic People's Republic of Korea, Democratic Republic of Congo, Denmark, Eritrea, Estonia, Ethiopia, France, Ghana, Germany, Greece, Guam, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kenya, Kuwait, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Malaysia, Marshall Islands, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, New Caledonia, Nicaragua, Nigeria, Norfolk Island, Korea, Oman, Pakistan, Panama, Paraguay, Portugal, Qatar, Republic of Congo, Romania, Rwanda, Samoa, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Sweden, Taiwan, Tanzania, Tunisia, Turkey, Trinidad and Tobago, UAE, Uganda, United Kingdom, the United States and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico and the Virgin Islands, Wallis and Fortuna, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe. 2.8. You are not allowed to transfer funds from your account to another player’s account, or to receive money from other players into your account, so called buddy transfers. SuprPlay accounts are not transferable and it is prohibited for players to sell, transfer or acquire accounts from other players. 2.9. As an End user you are responsible for providing SuprPlay with correct personal details. Consequently, you agree that all information that you give us, such as but not limited to, valid identification, address and email, during the term of validity of this agreement, is complete and true, and that you shall immediately notify us should there be changes to such information. Should SuprPlay become aware that you have deliberately failed to provide us with correct information, we retain the right to block the account and confiscate any funds therein. 2.10. You may participate in any Game provided on our Website/s only if you have enough funds on your account for such participation. 2.11. You may not use funds that are tainted or associated with any illegality and, in particular, you may not use funds that originate from any illegal activity or source. We moreover reserve the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated or tampered with. You may be required to evidence the source of your funds as part of SuprPlay’s KYC procedures. 2.12. It is your sole responsibility to abide by any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from SuprPlay, if and where applicable in your jurisdiction. SuprPlay shall not be held responsible for your failure to make payment of any taxes due by you to relevant authorities and shall be in no position to advise you of the same. 2.13. With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings. 2.14. You understand and acknowledge that by playing Games provided by us, you take the risk of losing money deposited into your account. Should you not wish to accept this, you are kindly asked to refrain from using this site or any site belonging to SuprNation or SuprPlay any further. 2.15. You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to void any wagers and confiscate any funds, should we suspect such behaviour. 2.16. You may only use our sites and products for your own personal, recreational use, in accordance with the rules and the T&Cs we have established and in accordance with all laws, rules and regulations, if and where applicable. 2.17. You shall be courteous to other players using the Websites, as well as support personnel and other staff employed by SuprPlay and avoid rude or obscene comments. This includes behaviour or language that may cause staff to feel afraid, intimidated, threatened or abused, e.g. the use of language that could be described as foul, offensive, inappropriate and/or racist, threats or physical violence, derogatory remarks, rudeness, harassment, inflammatory statements and unsubstantiated allegations. This also includes unreasonably persistent customers who, because of the frequency or nature of their contact, place a strain on time and resources, e.g. pursuing complaints in inappropriate ways, pursuing issues that appear to have no substance, or which have already been investigated and the outcome determined. Any non-observance of this clause and of the game rules shall not be tolerated under any circumstance. Such cases may lead to the closure of your account and/or restricted access to our Support Team. There is a range of ways that the company may restrict access, and the action applied will depend on the nature of the behaviour. These include but are not limited to: restricting contact to one method (e.g. email only) or only acknowledging further correspondence where new and pertinent information is presented which has not been previously considered, refusing to accept further communications, restricting the issues we will correspond on or terminating all contact with the company. Note: players can seek Alternative Dispute Resolution (please refer to the Complaints section for more information). 3. Your Account 3.1. In order for you to be able to place wagers and deposit money, you must first register personally with us and open an account (“account”). 3.2.1. You are only allowed to have one account on each of the Websites at any single point in time and you shall register this personally. You may not apply for, or open, an Account unless you are acting as principal and you may not act on behalf of someone else or for someone else’s benefit and may only register using your own personal details. If you attempt to open more than one account, all subsequent accounts you try to open may be blocked or closed and any wagers and bonuses may be voided, at our absolute discretion and funds available on the account including may be confiscated. In the event that we consider, at our sole discretion, that multiple Accounts have been opened in genuine error, we may agree to credit the first Account you opened with us, or the Account with the most activity at our absolute discretion, with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed, or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of. In these T&Cs, any reference to ‘fraud’ shall be considered to include ‘bonus abuse’ and/or any syndicate rings consisting of the linked group of persons following certain patterns of play to attempt to de-fraud SuprPlay. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit. 3.2.2. Only one Account for each household, IP address and device is allowed. If two or more users share the same household, IP address and device, the respective account holders must immediately inform SuprPlay thereof. 3.3. You must enter all mandatory information requested in the registration process and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. You are hereby notified that we carry out verification procedures and that your Account may be blocked for access, or closed, if we suspect that false or misleading information has been supplied to us by you. You are required to inform SuprPlay as to any updates, as well as to keep up to date the mandatory information provided in the registration form in the event that such information would change. 3.4. You must immediately notify us if you notice that you have more than one registered Account. Failure to do so may lead to your Account being blocked and funds confiscated. 3.5. You will have to choose a username and password as part of the registration process, to be used to log in to the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely, and you must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account, including your funds, by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. 3.6. SuprPlay reserves the right, at its sole discretion and at all times to request documents to verify the following about you a) the identity of the registered End user; b) the authorisation of the End user to use a specific bank, debit or credit card and c) any facts and information provided to SuprPlay by the End user including residence and location. You agree to comply with such requests in a timely manner. Any such requests may be made whenever SuprPlay deems necessary and we reserve the right to suspend an account pending any investigations and verifications. 3.7. SuprPlay reserves the right to refuse or close an Account at its sole discretion and without any explanation whatsoever. However, any contractual obligations already made by SuprPlay shall, without prejudice to any rights available at law to SuprPlay, be honored accordingly, provided the account has been verified and requests for any documentation fulfilled before any withdrawals may be processed. 3.8. You understand and accept that SuprPlay strictly prohibits player collusion and does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or in respect of any wager on its sites, whether such use is attempted or effected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the sites, we reserve the right to void any wager that we suspect has been made using such a device and exclude any customer from participation in any further promotion or competition in which we suspect that such a device has been used. You are also prohibited from utilising an external resource that is designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of a SuprPlay account. We may also suspend the Account in question pending investigation into the matter and close the Account at our sole discretion. SuprPlay considers the use of such devices to be equal to fraud and reserves the right not to refund any balance on the Account at the time of termination and to cancel any pending games. 3.9.1. If you wish to close your account, you may do so at any time, by contacting customer support by email at support-en@NYspins.com or via live chat. Any funds in the SuprPlay Account will be returned to you, provided that any pending or necessary KYC requests have been fulfilled and no breaches of these T&Cs are found to have occurred. The effective closure of the Account will correspond to the termination of the T&Cs, however any obligations already entered into shall be honored. 3.9.2. In case the reason for closing of the Account is related to concerns about possible gambling addiction, the player shall indicate it. A player who closes an account for gambling addiction reasons shall not open or try to open a new SuprPlay account. SuprPlay shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new account. We reserve the right to close an account opened in breach of this rule at any point in time. 3.10 SuprPlay reserves the right to under certain conditions (as described in these T&Cs) close your account. When your account is closed, SuprPlay will promptly pay out the balance on the player account to you. However, SuprPlay will only pay back that which remains of the deposits made by you if your account is closed because you have been excluded from gambling as a result of misconduct. 3.11. All communication between the End user and SuprPlay is kept on record for compliance, as well as accounting and financial regulations’ purposes. In the case a player account is closed, any information about the account is saved for up to five (5) years, or longer if stipulated by law, from the time the account is closed, or as otherwise indicated within SuprPlay’s data retention policy on the basis of applicable laws. Related information includes player name, address, phone, email, IP address and transactional details. After the relevant time period has elapsed all the information will be deleted accordingly. 3.12. SuprPlay has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf. 3.13. You may not apply for an Account or use any of our Services if you, or a member of your household, are or have in the last two years been employed with SuprPlay. For the purposes of this clause “employee” includes third party contractors such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with us. 3.14. If you want to recover funds from your account after it has been closed, blocked, terminated, or excluded, you may do so by email at support-en@NYspins.com. 4. Deposits 4.1. Before you can wager or play on the Website, we require you to make a minimum deposit. The minimum, and maximum, deposit amounts will be specified on the Website under the deposit section of the site or on our dedicated Payment Information Page for information about available deposit methods, minimum and maximum deposits, fee structure and time, for more information, click here. You acknowledge that you may only wager and play with the amount of cleared funds held in your SuprPlay account. We do not extend credits to end-users under any circumstances. You can make a deposit at any time online by using your debit or credit card, e-wallet, pre-paid voucher or via a bank transfer. We do not accept cash or cheques. Certain payment methods may not be available to you depending on certain factors such as jurisdiction and currency. SuprPlay retains the right to change any minimum amount indicated at any time and the current minimum amount will be published on the payment pages. 4.2. By depositing funds into your account, your direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes; and (ii) to settle any fees or charges that you might incur in connection with the use of our services. We may charge assigned fees for processing deposits. If such fees are applied, it will be visible to the end user during the deposit process and shall also be displayed in the deposit section on the Website. 4.3. Depositing funds into your account shall at all times be made through a Financial Institution or a Payment Solution Provider, by use of any of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for transactions may vary depending on the time, the country and the Financial Institution used. Details about the timings for withdrawals in respect to the payment method utilized are available on the relevant pages of the Website, and these may be amended from time to time. From time to time your card transactions may be processed by different payment providers that we are partnering with. In the event where your card transaction is processed by our partner E-Pro, the following applies: E-Pro is a payment solution provided by EMP Corp based on E-money and E-wallet. E-Pro is an E-voucher issued by EMP Corp, an E-money agent of CFS ZIPP Ltd (UK). CFS ZIPP Ltd is a registered E-money institution with Her Majesty's Revenue and Customs certificate no: 900027, and fully authorized by the UK Financial Conduct Authority (FCA) with reference: 900027. An E-voucher stores electronic money and is generated in the event of an intervention by EMP Corp to pay for the services offered on the site. If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money. This is issued by an E-money issuer and used to credit an E-wallet. In the event where your card transaction is processed by our partner TSI, the following applies: TSI-Transaction services international is an electronic money issuer, registered with Bank Code N°16118 V. General terms & conditions relating to payments processed by TSI, as well as contact details, can be found via their website http://www.tsi-payment.com/gtcu_dp.pdf . 4.4 Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made, unless extra verification procedures as stated under clause 4.5 are required. 4.5. SuprPlay reserves the right to use additional procedures and means to verify your identity (KYC, or Know Your Client), both before and after effecting deposits into your Account. 4.6. If SuprPlay mistakenly credits your Account with winnings, loyalty points or other funds that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of SuprPlay and the amount will be transferred back to us from your Account. We reserve the right to void any transactions placed using such funds, including related winnings paid out in error. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If prior to SuprPlay becoming aware of the error, you would have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to SuprPlay. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email, and you shall be obliged to return the funds to SuprPlay immediately. 4.7. You acknowledge that you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings. 4.8. The minimum deposit amount can be viewed on our Payment Information page here: https://www.NYspins.com/en/payment-info, provided the minimum deposit may be subject to change from time to time at SuprPlay’s discretion. 4.9. It is unlawful to deposit money from ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment and/or to the same account through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account. 4.10. During the registration process you will choose a base currency for your Account. SuprPlay allows the following player account base currencies: (i) EUR or (ii)NOK. Once the Account is created, the base currency cannot be changed. Any deposits, wager, winnings will be of the selected currency. In case your payment account (i.e. your bank account or your eWallet-account) is in a different currency, SuprPlay/SuprNation, or your bank/eWallet, as the case may be, will convert the funds into your Account base currency before depositing it to your account. Likewise, the funds you withdraw will be sent to you in your chosen base currency and SuprPlay/SuprNation or your bank/eWallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums, if applied for such conversion, are payable by the Player. 4.11. Deposits made to your SuprNation account should be commensurate with game play. If in SuprPlay’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount, or where SuprPlay suspects that you are abusing exchange rate fluctuations, we reserve the right, in our absolute discretion, to cancel the respective deposit(s), and/or any related withdrawals, in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the SuprPlay account indefinitely. We further reserve the right to request and obtain satisfactory proof of source of funds and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at SuprPlay’s discretion. 4.12. You agree that the funds deposited in your Account must only be used for playing the Games which are found on our Website/s. We shall be entitled to suspend or close your account if we reasonable consider, or have reason to believe, that you are depositing funds without any intention of place wagers or gaming stakes. In such circumstances we may also report this to relevant authorities. 4.13. SuprPlay does not grant any credit for the use of its services. Furthermore, no interest may be charged should there be a delay in the processing of funds as part of routine withdrawal processes, and SuprPlay shall in no way be responsible for delays by third party processors of such funds, including but not limited to banks and payment service providers. 4.14. You acknowledge that we shall have the right to block a SuprPlay Account should we receive a chargeback request or similar dispute over a financial transaction in relation to that Account. When a chargeback request or similar dispute over a financial transaction has been received, we may contact you as the registered End user, so as to seek confirmation of your identity. Reminders may be sent should the requested confirmation not be received. Administrative fees may apply in such cases and the balance of your SuprPlay account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain in relation to your account. You are to note that any remaining funds held in a SuprPlay account which has been blocked due to a chargeback request, shall be treated as though they were funds on an Inactive account and the procedure laid down under section 7 of these T&Cs shall apply. 4.15. You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games, including but not limited to: with the objective to mask or manipulate the identification of your real location, for examples VPN, proxies, bogon IPs, reserved IPs, experimental IPs or similar. We hereby reserve the right to void any wagers and confiscate any funds if required to do so in order to comply with general regulatory obligations, should we reasonably suspect such behaviour. 4.16 Prohibited Activities: a) if you have deliberately or fraudulently opened more than one active Account in a single brand; b) if you deliberately or fraudulently provide incorrect or misleading information while registering for an Account; c) if the name registered on your Account does not match the name on the financial/bank account and/or the card(s) used to make deposits on that Account; d) if you use or attempt to use robotic, automated, mechanical, electronic or other devices to make automated decisions in any Game or in respect of any bet placed on our Website, or you use any external resource that is designed to provide an unfair advantage over other players; e) if you attempt to use your Account through a VPN, proxy, bogon IPs, reserved IPs, experimental IPs or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence; f) if you are identified as “Politically Exposed Person”; g) if you become bankrupt; h) if you are located in any Restricted Jurisdiction; i) if you have allowed someone else to use your Account or if you make bets or wagers using the Website through a third party or on behalf of a third party; j) if you have played in cooperation with other player(s) on the Website as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other player(s) on the Website involving the same (or materially the same) selections; k) if we have received a chargeback and/or a return notification in relation to your Account; l) if you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity in relation to your Account or your use of the Games or m) if you have used a system designed specifically to defeat our gaming systems (including machines, computers, software or other automated systems such as bots); or n) if you materially breach these Terms in some other way. 5. Withdrawals 5.1.1. Available withdrawal options are clearly stated on the Website/s and may differ depending on the jurisdiction from which the Player originates. 5.1.2. Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the “Withdrawal” pages and/or as chosen by SuprPlay. Please see our dedicated Payment Information Pages for the current fee structure and time to execute withdrawals, click here. Whenever possible, SuprPlay shall pay your withdrawals by using the same method you would have utilized to make your deposits. Withdrawal payments may only be made in the name of and to the registered End user. Withdrawals may only be remitted to the original source of funds used for deposit. 5.2. It will not be possible to withdraw funds marked as “Bonus money”, as well as funds stuck in an aborted game. 5.3. Financing a wager through the Internet may be illegal in the jurisdiction in which you reside, and in such circumstances, you are not authorised to use and fund your account for the purposes of placing a wager. Your participation in the games we provide, in a jurisdiction where such participation is prohibited by law, shall not affect any stakes or payments made to, and accrued for the benefit of, SuprPlay. Moreover, you understand and accept that it is your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable. 5.4. SuprPlay will carry out additional verification procedures for any deposits exceeding the 2000 Euro (or their equivalent under the base currency of the end-user’s account), and we further reserve the right to carry out such verification procedures also in case of lower pay-outs if deemed necessary by SuprPlay. Such verifications may include but shall not be limited to, copies of an end user’ passport, national Identity Card, copies of an End User’s utility bills, and/or copies of the credit/debit cards used to make deposits. 5.5. All transactions shall be checked in order to prevent money laundering. SuprPlay, the Regulator and any Governing body (including the FIAU in Malta) can monitor, or request to review, all transactions to prevent money laundering from being taking place. SuprPlay shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which SuprNation is licensed to operate. Should we be made aware of any suspicious activity relating to any of our Games, we shall report this to the relevant authorities immediately. SuprNation may suspend, block or close an Account and withhold any funds therein, if it is requested to do so in accordance with the applicable prevention of money laundering and financing of terrorism laws and regulations. It shall also be your responsibility to let us know if you are a politically exposed person (“PEP”) in your country of residence or in any other country, and you may do so by contacting us via email or live chat at any time, provided that SuprPlay reserves the right to make necessary checks to conclude whether you are a PEP or not in accordance with relevant laws and regulations. 5.6. The time for a withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within a maximum of five (5) business days, from the date by which you have submitted all requested documentation. For your protection, you may only withdraw the maximum amount of Euro 100,000 (or equivalent in your chosen Account currency), per month, unless a larger amount has been agreed by us. 5.7. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a game with real money, the money will be drawn from your player account instantly. 5.8. You shall not treat SuprPlay as a financial institution nor expect/be due any interest. 5.9. We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request. For further information, it is advisable to refer to the withdrawal page on the Website. 5.10. SuprPlay reserves the right to charge an administrative fee should you request a withdrawal without having turned over an amount that is equal to, or more than, the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% of the requested withdrawal amount or 5 euro (or currency equivalent) whichever is higher. There may be additional bank or/and payment processing charges in connection with such withdrawal payments made which can be passed on to you. Moreover, we shall always reserve the right to apply a fee to withdrawals. If a fee is to be applied to a withdrawal, the sum will be shown in the withdrawal pages of the Website prior to the confirmation of the withdrawal request. The fee will be deducted automatically from your account balance should you choose to proceed with the transaction. The minimum amount you are permitted to withdraw may vary depending on the payment services provider with which you chose to withdraw the funds. For more information on minimum withdrawable amounts, see our dedicated payments information page here: https://www.NYspins.com/en/payment-info 5.11. In accordance with applicable laws and license conditions imposed on SuprPlay by the respective jurisdictions in which we are licensed to operate and provide our services, player funds are protected in the event of insolvency by the segregation of customer funds from other funds held by the us. Player funds are held in separate designated bank accounts. These accounts are used solely for this purpose and the bank has acknowledged this separation. SuprNation holds customer funds on a separate dedicated Client Bank Account, separated from Company funds. Arrangements have been made with our bank to ensure customer funds are kept secure in case of our insolvency, however there are no absolute guarantees that all funds will be repaid. 5.12. While every effort will be made by SuprPlay to pay out withdrawals in the requested currency, SuprPlay may from time to time not be able to pay out certain currencies due to limitations out of our control. In such cases, SuprPlay reserves the right to pay withdrawals in another currency. In firsthand, such withdrawals will be paid out in EUR but other currencies may be used. In these cases, you accept that your withdrawal may be subject to foreign exchange rates and fees imposed by the financial institutes and or payment service providers. 6. Bonus 6.1. These bonus and reward scheme terms shall remain valid until a new version is made available and accepted by the user. Any changes to the terms of the bonuses and rewards scheme conditions will be notified to you in advance and will not take effect until and unless you have reconfirmed your acceptance of the changes. 6.2. SuprPlay reserves the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within six (6) months from the date when they were awarded. Individual campaigns, promotions and bonus awards may have a shorter expiration time and if so, this will be made clear to the end user upon receiving the offer about the campaign. 6.3. If you are eligible for a bonus, wagering requirements will apply before you are able to make any cash-outs of the bonus or the winnings of wagers made using bonus money. Wagering requirements can vary and will be displayed and made available for you to read once you receive the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, SuprPlay will deduct the whole bonus amount as well as any winnings made from bonus money before approving any such withdrawal. SuprPlay has the right to choose which games and how much a game contributes to the wagering requirements. 6.4. The bonus received when the Player makes his/her first deposit on the Website has a wagering requirement of a minimum of 30 times the sum of the received bonus and the deposit amount contributing to the bonus figure, unless any special T&Cs apply to that offer. 6.5. Different games contribute differently to the wagering requirements of bonuses, as shown in the list below: Video slots, Classic slots & Jackpot slots: 100%, Scratch games: 100%, All Roulette 5%, All Video Poker: 5%, All Blackjack & Baccarat games including Punto Banco: 5%, 3-card Poker, Oasis Poker and Red Dog: 5%, All Live Casino tables: 5%, Other table games: 40%. 6.6. Local wagering requirements may be applied and if so, this shall be stated together with the offer. 6.7. Bonuses/free spins at SuprPlay can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free wagers on any games do not qualify for SuprPlay’s wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found. 6.8. Winnings on free spins may contribute to the wagering requirements. 6.9. Individual bonus campaigns can have specific details and terms, in this case such information shall be made available to the user. You are to note that any specific terms relating to any particular bonus and/or promotion will take precedence over these T&Cs in the event of there being any inconsistency or discrepancy. 6.10. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the player’s own money has been used up in full. 6.11. The maximum wager allowed when using bonus money is of €5 per spin, or €0.50c per bet line, (or currency equivalent) until your wagering requirements have been fulfilled. SuprPlay reserves the right to void any wagers, and winnings resulting from wagers, of larger amounts. 6.12. We award bonuses and entry to selected promotions in good faith to players who use our services for entertainment purposes and as a token of appreciation for your loyal play. Free wagers, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers. SuprPlay reserves the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the account should abuse be suspected. The term “Abuse” shall include, the opening of multiple accounts to claim multiple bonuses. 6.13. You understand that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. SuprPlay reserves the right to vary the number of bonuses granted depending on the user’s country of residence at any time and for any reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any time. 6.14. A list of what may be deemed abuse may include but is not limited to: Using more than one account; Equal, zero or low margin bets; Betting more than the Maximum bet allowed when using Bonus Money per bet until such a time as the Wagering Requirements have been met; Wagering bonuses on excluded games; Collusion; Manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating; and Masking IP address or using a VPN , bogon IPs, reserved IPs, experimental IPs or similar Evidence of a series of contradictory bets placed by a customer or group of customers within the same betting market with the final goal of achieving profits regardless of the final outcomes of the bets placed, or any other type of abusive behaviour. Moving from large bets that are placed on high variance outcomes, and after a large win switching to normal variance outcomes with smaller bets with the purpose of clear wagering requirements. 7. Dormant & Inactive Accounts 7.1. An inactive account is an account that has not been accessed for twelve (12) consecutive months, that has a real money balance. 7.2. A dormant account is an account that has not been accessed for thirty (30) consecutive months, that has a real money balance. 7.3. SuprPlay will contact you via email up to one month prior to your account becoming inactive. You may reactivate an inactive account by logging in. Once an account becomes inactive, SuprPlay reserves the right to charge an administration fee of Euro 5 (and any other currency equivalent) per month to your account and/or close the account accordingly. If after your Account has become inactive, you access your Account, we may consider reimbursement of the fees charged if you can prove that you could not access your Account due to health-related impediments. 7.4. Should your account not be accessed for five (5) years or more, we shall make reasonable efforts to contact you so as to remit the balance on your account to you, including by sending you a final notice requesting that you withdraw available funds. However, if you cannot be located or do not respond to the final notice with instructions for payment or proceed to withdraw available funds, you shall no longer be due such funds and SuprPlay shall be free to donate such funds to charitable causes or programmes in aid of responsible gambling. 7.5. If your account has become inactive or dormant and you wish to claim your balance, you can do so by logging into your account and requesting a withdrawal or by contacting us via email at support-en@NYspins.com or live chat button on the Website. 8. Responsible Gaming 8.1. SuprPlay offers a range of services to assist you if you are, or think you are, developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer. In order to use these tools, you must clearly state your preferences by contacting our customer support service via email at support-en@NYspins.com or by contacting us via live chat, or by using the several tools available on the Website to indicate your preference. We encourage you to consider these measures when playing on SuprPlay Website/s. As a registered End user you may: (i) Set a limit on the amount that you may wish to spend or on an amount you may wish to deposit/lose/wager within a specific period of time and you may also set a session limit; (ii) Exclude yourself from playing for a definite or an indefinite period of time. 8.2. Setting a Financial Limit 8.2.1. We offer you the opportunity to apply limits to your SuprPlay account at any time. If a limit is set-up and reached, you will be unable to continue to play beyond the relevant limit because our system will automatically block further play. All limits follow UTC time, i.e. a day starts on 00.00 UTC and ends 23.50 UTC. You may at your discretion choose to limit: (i) Loss limit This allows you to control the amount of real money you can maximum lose in the period to which the limit applies. (ii) Deposit Limit This allows you to limit the amount of funds you can deposit into your account. A deposit limit allows you to restrict the amount of money you can deposit into your account. (iii) Wagering Limit This limit means you decide a limit for how much, in aggregate, you can wager over a specified time period. Once you reach that limit, whether you are winning or losing your wagers on aggregate, you will not be able to place more wagers. 8.2.2. You can choose to implement a “daily limit”, or a “weekly limit”, or a “monthly limit”. 8.2.3. You may change or revoke a limit that you set on your account by contacting our customer support service either via chat or on the following email address support-en@NYspins.com. Increasing or revoking a limit takes effect after the following “cooling off” period from when SuprPlay has registered the requested change. This shall be a 24-hour cooling off period after which the request to make a limit of a definite period less stringent is made, whereas a request for change to make a limit for a definite period more stringent shall be implemented immediately. A request revoking an indefinite period of self-exclusion shall be effective after a lapse of not less than 7 days. This “cooling off” period will give you chance to reconsider whether you really want to raise or revoke the limit you have previously decided to put on your own gaming. If you should want to decrease a limit, such a change will be implemented immediately after the request of change has been registered in our system. Should you reach any limit so imposed, you will not be able to make any further deposits or place any wager (including the one you are trying to perform) until the duration of such limit has elapsed. 8.3 Setting a Maximum Session Time limit and Reality Checks (i) You may decide to set a maximum session time during which you will be allowed to stay logged into your account. If you are logged in and your session reached a set limit, you will be logged out of the site and any game in progress will be stopped. (ii) Reality Checks. SuprPlay offers a tool for users to help monitoring your activity. If you activate this feature, a message will be displayed on your screen at regular intervals. This feature will display a message every 60 min for all games. The message that is displayed will inform you about how long time you have been playing, how much you have spent/won. The message will also provide a link to your transaction history as well as provide you with the option to resume or exit the game you are playing. 8.4. Self-Exclusion 8.4.1. If you feel that you are becoming dependent on gambling, you should consider limiting your access to your account. We have measures in place to ensure that as soon as your self-exclusion request is processed, you will no longer be able to play on the Website/s and you will not be able to access your account until your period of self-exclusion has lapsed. In order to activate self-exclusion, please contact our customer support by email on support-en@NYspins.com, and specify the desired period of self-exclusion. The minimum period of self-exclusion is 6 months. During the self-exclusion period, the account will not be re-opened under any circumstances. 8.4.2 Please understand that it is important for us to be made aware as to the motive for your exclusion, especially if this related to problem gambling matters. Kindly inform us as to this reason upon making your closure request. 8.4.3. Once you have self-excluded, we will use our best endeavors not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 24 hours of account closure. 8.5. All limitations and responsible gambling tools mentioned in this section can be administered and initiated by contacting the Customer Support Service. The members of this service have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you are at risk, they are here to assist you and can explain the measures you can take to restrict your gambling by pointing you in the direction of specialist organizations, which can help you. 8.6. Any self-exclusion requests would be valid across all brands and/or Websites owned by SuprPlay by default and hence please note that should you self-exclude on NYspins.com you shall not be able to continue using its sister sites NYSpins.com and Duelz.com should you have an account opened under these brands as well. Note that should there be an option available to self-exclude from only one or more sites but not all sites, then You note that this is at your sole discretion and will be allowed to gamble on any other sites belonging to SuprPlay without the right of refund of any deposits or funds gambled accordingly. Should you attempt to circumvent such exclusions in any way, including by registering an account with fake and hence different details to avoid detection, SuprPlay shall not be held responsible for your continued gambling and shall not be in a position to refund any losses and may also retain any funds available on any account belonging to you upon detection. 8.7. If SuprPlay believes that your gambling will cause you financial or personal difficulties, we reserve the right to close your account. If you feel that you require help to overcome any addiction, please refer to our Responsible Gaming page on the Website. SuprPlay therefore reserves the right to request information and/or any KYC documentation to ascertain that you have sufficient funds to gamble at any time. 8.8. Under-Age Players. SuprPlay does not allow anyone under 18 years of age to open an account on its Website/s. Should you be under 18 years of age and attempt to open an account with us or should you assist an underage person in opening an account with us, you are in breach of the law. Should you have minors in your household, or should there be a possibility of minors accessing your computer, please make sure to: (i) Not to share your log-in details; (ii) Not to enable the “remember password” function on the log-in screens; (iii) Not to share your credit card or bank account details with minors; (iv) Install parental control software or internet filter software on your computers. Such software can be obtained from www.netnanny.com and www.cyberpatrol.com. 8.9 SuprPlay is committed in providing an outstanding service to its customers. As part of this commitment we endeavor to assist our customers in gambling responsibly with the tools listed under this section. Should you require further details on how to gamble responsibly kindly access our Responsible Gaming Info page. SuprPlay shall always strive to reasonably enforce its social responsibility, however, we trust you understand that we shall still require your full collaboration at all times. We shall take no responsibility and exclude all form of liability should you continue gambling or persist in using this Website or any other Websites owned and operated by SuprPlay, with the intent of avoiding the relevant measures in place, this includes opening or attempting to registering accounts with us by using false or misleading personal data so as to bypass limits, exclusions and other responsible gaming tools previously requested by you. 8.10. Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household, does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third-party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of websites that offer such service. Please click on the links provided should you require further information. In order to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed. 9. Exceptional Circumstances & Aborted Games 9.1. Unexpected technical problems or circumstances outside our control, such as technical problems at third party providers, or unexpected technical problems with the loyalty system or any other system on the Website/s, allows SuprPlay to cancel wagers and give refunds to players. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the website, and for this reason SuprPlay cannot guarantee that the website will operate without faults or errors or that its services will be provided without interruption. SuprPlay does not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third-party provider. This shall also include your inability to place wagers or wagers or to view or receive information in relation to certain particular games. 9.2. SuprPlay has the right to limit, cancel and refuse wagers in the case they are considered to be too large or if we are of the opinion that the betting pattern of the player takes place in such a way that the system is being abused. 9.3. In cases we decide to refund a player, for whatever reason, the amount of the refund shall be returned to the player’s account, the player shall be informed, and the procedure shall be finalised within 48 hours after the decision has been made. 9.4. In the case that a game is interrupted or “stuck” in a state where it is not being finished, (for example because we are unintentionally disconnected from your equipment or if our gambling system is unexpectedly shut down), you will be given the opportunity to finish playing, unless otherwise specified in the specific game rules or otherwise not possible for any reason whatsoever. Should it not be possible for the game to continue, SuprPlay has the right to void or “clean up” such wagers at a regular basis and refund the bet/wager to the player’s account. 9.5. If a bonus campaign has in any way been misconfigured, SuprPlay has the right to alter players’ balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake. 9.6. Should a game contain a bug or misconfiguration that causes incorrect behavior or pay outs, SuprNation has the right to remove the game and alter players balances and account details in order to correct the mistake. 9.7. The Company is not liable for any downtime, server disruptions, lag, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of SuprPlay. 9.8. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website/s or its/their content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content. 9.9. SuprPlay will do its utmost to ensure that the Website is available twenty-four hours a day, however it shall not be held liable if for any reason the Website is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website. 9.10. In order for you to use particular products that we might offer, you may be required to download certain software. You may also be requested by some third-party software providers to agree to additional T&Cs that govern the use of their products. Should you not wish to accept such third-party T&Cs, please refrain from using their software. SuprPlay does not accept any liability in relation to any third-party software. 9.11. You are not allowed to abuse or attempt to abuse any error or instance of incompleteness on the Website, in the Client application, in any of the Software or in any of the Services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of, or divulge any information about an error or incompleteness, SuprPlay shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause. Complaints & Dispute Resolution Procedure 10.1. You may contact our customer support service according to the instructions located on the Website/s should you wish to make any complaints regarding our services. This can be found under the “Contact Us” or “Help” section. Alternatively, you may send us an email to support-en@NYspins.com or contact us via the live chat function at any time. 10.2. In order for us to deal with your Complaint quickly and efficiently, please provide us with your identity and a clear description with all relevant details giving rise to the issue. This will help us reach swift resolution to any reported matter in an amicable settlement. 10.3. If you have a claim regarding any transactions, such claim must be made within 6 months after the transaction or payment took place in order for us to consider such claim. Upon receiving a claim, we will review the transaction and/or payment in question and let you know the outcome. Our decision after such a review is final. 10.4. Complaints are handled by the Customer Support department and escalated within the organization of SuprPlay in cases where the support personnel do not solve the case immediately. The player shall be reasonably informed about the state of their complaint. 10.5. If you are not satisfied with the resolution of your complaint by SuprPlay, you may escalate this complaint to Pardee Consulta Ltd., a registered company in Malta with registration number C85213, having its registered office at 2B, Victoria Buildings, Triq l-Għenieq, Naxxar, Malta, which acts as an independent and third party alternate dispute resolution (“ADR”) service provider and is duly authorized and eligible to handle customer complaints related to gambling. You may forward your complaint to the ADR service provider by filling in the Online Dispute Resolution Form contact this ADR service via http://www.adrbypardee.eu or via email at adr@pardee.eu. 10.6. You may also report your complaint to the Malta Gaming Authority by (i) email at support.mga@mga.org.mt (ii) telephone: +3562546900 (iii) mail: MGA, Building SCM 02-03, Level 4, Smart City Malta, Ricasoli SCM1001, Malta. Please also note the Malta Gaming Authority’s player support portal which can be accessed here. 11. Limitation of Liability 11.1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide, and any other use of our Website is strictly prohibited. 11.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers: 11.2.1. Do not warrant that the software, Games and the Websites are always fit for their purpose; 11.2.2. Do not warrant that the software, Games and the Websites are free from errors; 11.2.3. Do not warrant that the software, Games and the Websites will be accessible without interruptions; 11.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games. 11.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds. 11.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your use of the Website or participation in the Games. 11.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), shall not exceed €100 or the equivalent in any other currency. 11.6. All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither SuprPlay nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein. 12. Breaches, Penalties and Termination 12.1. If you breach any provision of these T&Cs, or should we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold the payment of your winnings and apply such funds on account for any damages due by you. 12.2. If SuprPlay suspects that you are engaged in illegal and/or fraudulent activities when using any of the Websites; or that you are in breach of this Agreement or any relevant game rules or applicable laws; or that you are having problems with creditors or that you are otherwise engaged in actions which may be detrimental to our business, we retain the right to freeze or terminate your account or cancel any stakes or confiscate funds available on your account at our absolute discretion. 12.3. You acknowledge that SuprPlay shall be the final decision-maker of whether you have violated SuprPlay’s rules, policies and/or terms or conditions, in a manner that results in the suspension or permanent barring from participation in our Website(s). 12.4. Should we delay or fail to enforce our rights under these T&Cs, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you. 12.5. We will not be liable to you for any breach of these T&Cs which arises because of any circumstances that we cannot reasonably expected to control. 13. Severability 13.1. If any provision of these T&Cs is held to be illegal or unenforceable, such provision shall be severed from these T&Cs and all other provisions shall remain in force and unaffected by any such severance. 14. Assignment 14.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You on the other hand shall not assign or otherwise transfer this agreement. 15. Entire Agreement 15.1. These T&Cs constitute the entire understanding between you and us with respect to the use of our Websites and, save in the case of fraud, they shall supersede all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between you and us with respect to the Websites. 16. Applicable Law and Jurisdiction 16.1. Any legal claim or dispute arising under or in connection with these contractual terms shall be settled in accordance with the governing law of the place of the contract. The place of contract of this agreement is Malta and these T&Cs are governed by the Laws of Malta. 16.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. SuprPlay nor any other company forming part of the SuprNation Group of companies cannot and shall not be liable for any complaint or claim filed or made on the basis of the laws of any other jurisdiction.

TERMS & CONDITIONS INTRODUCTION When registering on www.videoslots.com, mobile application or any other websites or applications that Videoslots Ltd or Videoslots Sports Ltd owns or operates ( “Website”) you (“You”, “Your”, “Yourself” or the “Player” interchangeably) enter into an agreement with (i) Videoslots Ltd, which is constituted under the laws of Malta and has its registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320 (“Videoslots Ltd”) and is licenced and regulated by the Malta Gaming Authority of Malta (“MGA”) under the Videoslots Corporate Group Licence number MGA/CRP/258/2014 issued on the 19th of May 2020; and (ii) Videoslots Sports Ltd, a company which is constituted under the laws of Malta and has its registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta (“Videoslots Sports”), and operating under the Videoslots Corporate Group Licence No MGA/CRP/258/2014/02 issued by the MGA on the 19th of May 2020. Any and all reference to “Videoslots” shall be deemed as being reference to Videoslots Ltd and Videoslots Sports (save as specifically applicable solely to Videoslots Sports in furtherance to clause 5 herein). When You register, access and play games on the Website operating under a licence issued by the MGA, You hereby agree to be bound by these terms and conditions; the Cookies Policy and the Privacy Policy (collectively the "Terms"), which may be amended from time to time, and are deemed to have read, understood and accepted all the Terms which shall thereby govern your actions and activities, and the relationship with Videoslots. These Terms apply to Players residing in Malta, or playing under Videoslots’ MGA licences. Date Version Description 03.01.2014 Version 1.1 Creation of this Document 03.01.2014 Version 1.2 Revision of this Document 10.04.2014 Version 1.3 Revision of this Document 22.09.2014 Version 1.4 Revision of this Document 27.03.2015 Version 1.5 Revision of this Document 08.04.2015 Version 1.6 Revision of this Document 20.07.2015 Version 1.7 Revision of this Document 24.08.2015 Version 1.8 Revision of this Document 14.12.2015 Version 1.9 Revision of this Document 14.03.2016 Version 2.0 Revision of this Document 01.11.2016 Version 2.1 Revision of this Document 19.06.2017 Version 2.2 Revision of this Document 29.08.2017 Version 2.3 Revision of this Document 22.05.2018 Version 2.4 Revision of this Document 22.02.2019 Version 2.5 Revision of this Document 31.03.2019 Version 2.6 Revision of this Document 03.06.2019 Version 2.7 Revision of this Document 01.07.2020 Version 2.8 Revision of this Document 18.05.2021 Version 2.9 Revision to Introduction Section; Revision jurisdictional clauses of the Document; Inclusion of Sportsbook Terms and Conditions (Clause 5), and re-numbering of subsequent clauses. 16.03.2022 Version 2.10 Revision to the clauses 1.10 (acceptance of changes to T&Cs for continued use of Website) ,1.28 (link to responsible gambling page and elaboration of player protection mechanisms),2.12 (transaction monitoring for AML purposes and to authorities). Revision to Introduction Section; Revision jurisdictional clauses of the Document; Inclusion of Sportsbook Terms and Conditions (Clause 5), and e-numbering of subsequent clauses. Videoslots reserves the right to suspend the Player Account registration and treat any subsequent potentially accepted deposits to the Player’s Player Account as constituting an Error, and thereby invalid (and any winnings arising from such deposit as void). Where a Player Account is suspended, You should contact customer support on support@videoslots.com. However, Videoslots reserves the right to refuse any application for a Player Account, at its sole discretion. Player Account Rules Payment Rules Security Rules Casino and Bonuses Sportsbook Disclaimer Chat Room Complaints Applicable Law and Jurisdiction 1. Player Account Rules 1.1. For a person to be registered as a player with Videoslots and use the Website, that person must submit an application for registration and opening of an account via the Website (the “Player Account”). The application for the opening of the Player Account must be submitted personally, and will, at least, require the following details about the person to be registered: 1.1.1. full name; 1.1.2. residential address; 1.1.3. mobile phone number; 1.1.4. valid email address; and 1.1.5. date of birth, thereby confirming to be at least 18 years of age, or 21 years of age, or higher, in countries where that is the minimum age by law applicable to You. Where the information stipulated in clause 1.1. is not provided and/or is not deemed to be complete, accurate or up-to-date at any point in time, Videoslots reserves the right to suspend the Player Account registration and treat any subsequent potentially accepted deposits to the Player’s Player Account as constituting an Error, and thereby invalid (and any winnings arising from such deposit as void). Where a Player Account is suspended, You should contact customer support on support@videoslots.com. However, Videoslots reserves the right to refuse any application for a Player Account, at its sole discretion. 1.2. It is an offence to gamble whilst underage and You must not use the Website if you are under 18 years of age (or 21 years of age, or higher, if that is the minimum age in accordance with the laws applicable to You). Subject to the provisions of clause 1.17., any funds deposited by Players who are in breach of clause 1.1.5. and this clause 1.2., will be returned to the Player after the Player Account has been closed by Videoslots, and any winnings will be forfeited. 1.3. A person maintaining a registration with Videoslots for a Player Account warrants and represents that any information provided by it in its application form is true, updated and correct. Videoslots will not register the person and, where that person has already been registered, Videoslots will cancel that Player's registration and Player Account if it becomes aware that the Player has provided false or wrong information when registering as a Player. 1.4. Only one Player Account per Player is allowed. Should You attempt or successfully open more than one Player Account, under your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Player Account, Videoslots will be entitled to immediately close all your Player Accounts, retain all monies in such Player Accounts and bar You from future use of the Website. Should Videoslots have reason to believe that You have registered and/or used more than one Player Account with Videoslots, or colluded with one or more other individuals using a number of different Player Accounts with Videoslots, Videoslots shall be entitled to deem such accounts as constituting Multiple Player Accounts, and treat them in accordance with this clause 1.4. 1.5. It is the Player’s responsibility to know that his gaming activities pursued, or attempted to be pursued on the Website is legal within the territory he resides in. It is possible that all or some residents of certain countries are prohibited to access the Website. Videoslots does not intend that people living in countries where Videoslots' services are illegal to use the Website for gaming or other purposes. Players only may use the Website if they are permitted to do so under the applicable law of the country in which the Website is being used. Videoslots does not provide any legal advice or assurance. It is the Player's own responsibility to comply with the applicable legal conditions at all times and to ensure that he is legally entitled to use the Website without restriction. 1.6. Videoslots is required to identify and verify all Players registered and having a Player Account with it. Accordingly, Videoslots may verify the details collected during registration stage against public records or other records held by independent sources. In order to verify the identity of a Player using third party Identity Verification Services, Videoslots is required to transfer details relating to the Player to third parties. You hereby grant your explicit consent to the disclosure, transfer and sharing of data with any third party company that Videoslots may choose from time to time that provides such a service. Currently, Videoslots reserves the right to select an appropriate third party source without the need to obtain any additional consents from You. 1.7. You are prohibited from selling, transferring or acquiring Player Accounts to or from other Players. 1.8. Funds cannot be transferred from your Player Account to the Player Account of another Player. 1.9. You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If You do not agree with any provision of these Terms and Conditions, You must not use or continue to use the Website. 1.10. Please note that Videoslots might change the content of these Terms from time to time, therefore the content of new Terms will prevail. Nonetheless, Videoslots will notify you upon such changes taking effect. Upon such notification you will be prompted to accept the new Terms prior to such changes taking effect. If you do not agree with the new Terms you will no longer be able to continue using the Website. 1.11. You may close Your Player Account at any time by requesting the termination of Your Player Account with Videoslots. Before proceeding with the termination of the Player Account, You shall be required to withdraw all funds available for withdrawal in Your Player Account. 1.12. A Player applying for a Player Account with Videoslots warrants not being: 1.12.1. a resident of Afghanistan, Algeria, American Samoa, Angola, Argentina, Australia, The Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Botswana, Bulgaria, Burma, Cote d'lvorie, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Egypt, , Eritrea Estonia, Ethiopia, France and any overseas French Territories, Fiji, Ghana, Greece, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, Iran, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Marianas Islands, Mozambique, Myanmar, the Netherlands, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Somalia, Spain, Sri Lanka, Sudan, Syrian Arabic Republic, Switzerland, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe. Players from the United Kingdom, Italy, Sweden, Denmark and Greenland are subject to other general terms and conditions. Please see them here; 1.12.2. acting on behalf of another party; 1.12.3. of limited legal capacity; 1.12.4. conducting criminal activities through his/her Videoslots Player Account; 1.12.5. depositing funds which originates from criminal and other un-authorised activity; or 1.12.6. depositing funds using a card which the account holder is not authorised to use. 1.13. A Player registering a Player Account with Videoslots accepts and acknowledges: 1.13.1. all definitions and stipulations in these Terms and Conditions, which may change over time; 1.13.2. that the place of this agreement is Malta and that governing law is Maltese; 1.13.3. the responsibility to be familiar with the most recent version of the Terms and Conditions as may be amended and notified to you from time to time; 1.13.4. that any tax due on winnings shall be paid by the Player; 1.13.5. that Videoslots shall not be treated as a financial institution; 1.13.6. that money deposited shall be used for wagering; 1.13.7. that opening the account for personal use and has no commercial intentions; 1.13.8. the Player has not excluded him/herself from gambling; 1.13.9. that the Player has never been diagnosed with problematic gambling behaviour and is not undergoing/has not undergone treatment for problematic gambling behaviour; and 1.13.10. that no interest applies on monies held on Player Account. 1.14. Videoslots reserves the right, at its own discretion, to: 1.14.1. refuse the opening of a Player Account or to close an existing Player Account; 1.14.2. refuse deposits without any explanation, provided that any wagers, or if winnings already made, will be honoured by Videoslots as long as these were not acquired by fraud or other illegal or illicit means; and/or 1.14.3. suspend or cancel the Player Account, at Videoslots’ own discretion, from promotional activities, competitions or other services. 1.15. If Videoslots is of the opinion that there are legitimate concerns that the Player Account is, has been or may be: 1.15.1. used for unlawful, fraudulent or dishonest activities; or 1.15.2. that these Terms and Conditions have been directly or indirectly violated, which may include, amongst others: 1.15.2.1. behaviour which attempts to cheat or manipulate the outcome of game(s) on the Website; 1.15.2.2. attempts to wager in a pattern to identify advantageous play; 1.15.2.3. exploiting an Error, inclusive of a game error, which illegitimately benefits the Player; 1.15.2.4. collusion; and/or 1.15.2.5. the customer accesses and participates in the gaming activity from a jurisdiction where such participation is prohibited by law or illegal, including but not limited countries listed in clause 1.12.1 of these Terms and Conditions; Such action(s) will be subject to the provisions of clause 1.16. herein. 1.16. In the even to reasonable suspicion of any Player wrongdoings, for any reason included and not limited to actions stipulated in clause 1.15. herein, acting (or attempting to act) in any way which is reasonably deemed by Videoslots to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud Videoslots and/or circumvent any contractual or legal restrictions (regardless of whether such act or attempted act actually causes Videoslots any damage or harm), Videoslots reserves the right to (as applicable): 1.16.1. request documents for verification of identity, the authorisation to use a specific card (including pre-paid cards) or other facts provided by the Player in relation to his Player Account, before effecting and actioning withdrawal requests; 1.16.2. hold and manage funds belonging to the Player in his Player Account in accordance with generally accepted guidelines for cash management. This may include a financial institution or a payment solution provider being entrusted to hold funds in the name of or for the benefit of the Player; 1.16.3. withhold funds available on a Player Account, or refuse to honour a claim payment of an Player until such time as the actions or potential violations of the Player are determined; or 1.16.4. charge the Player a sum equivalent to the balance of available funds in the Player Account by way of pre-liquidated damages and expenses suffered by and incurred as a result of the Player’s actions or violations and set-off these pre-liquidated damages and expenses against all sums held by the Player in his Player Account. This right of set-off shall not prejudice the right of Videoslots to claim further damages for financial losses incurred by it as a result of the Player’s unlawful, fraudulent or dishonest activities or breach of these Terms & Conditions; or 1.16.5. apply, retain or pay out any funds held by a Player in a Player Account in such manner as Videoslots may be ordered to do by any competent regulatory or other authority within the jurisdiction where the unlawful, fraudulent or dishonest activity may take place or by which Videoslots is regulated. 1.16.6 close the Player’s Account at its own discretion at any time and without prior notice. The Player will be notified by email about any such measure. 1.17. Your Player Account will be considered to be inactive (“Inactive Account”) when You do not log into your Player Account for a period longer than 12 consecutive months. Inactive Accounts will be charged a fee of €1.00 per month until they cease to be deemed as such. 1.18. If Your Player Account has been dormant for 30 months, we shall remit the balance on your Player Account to You or, if You cannot be located, to the Malta Gaming Authority in Malta against which you shall have no claim. 1.19. If Your Player Account has been blocked or suspended by Videoslots (“Restricted Account”), the available funds in the Player’s Restricted Account will be remitted to You, subject to the restrictions and/or provisions of these Terms and Conditions. Videoslots will transfer the funds to Your last used payment method within a reasonable time upon restricting your Player Account, subject to the satisfactory completion of due diligence procedures and/or provisions of these Terms and Conditions. 1.20. As from the day Videoslots communicates the decision to convert the Player Account into a Restricted Account, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards, even if the entitlement to any bonuses arose before the Player Account was converted into a Restricted Account. Accordingly, the Player shall not be entitled to claim or receive any rewards or cash rewards even if the rewards or cash rewards had not yet appeared in the Player Account prior to it being converted into a Restricted Account by Videoslots. The Player shall be prohibited from making any claim to receive such rewards. 1.21. If Your Player Account has been excluded by Videoslots, the available funds in the Player Account will be remitted to You. Videoslots will transfer money to Your last used payment method within a reasonable time upon excluding Your Player Account, subject to satisfactory completion of due diligence procedures and/or provisions of these Terms and Conditions. 1.22. Prior to closing Your Player Account, Videoslots will alert You regarding available funds in Your Player Account. You will be notified to withdraw any available amounts prior to closing Your Player Account. If a Player Account is closed prior to withdrawing available funds, You are requested to contact customer support on support@videoslots.com to retrieve Your funds. Any available balance may only be withdrawn after KYC is performed in accordance with the rules and thresholds set out in these Terms and Conditions. If Your Player Account is closed by Videoslots, the procedure set out in 1.19., 1.20. or 1.21. will apply (as applicable). 1.23. Videoslots warrants to: 1.23.1. manage funds belonging to the Player in a secure and appropriate manner; and 1.23.2. manage data pertaining to the Player in accordance with applicable law, and data protection regulations. 1.24. Any disputes involving an Player Account and/or transaction(s) related with a Player Account which cannot be solved by these Terms and Conditions, shall be resolved in accordance with Maltese law. 1.25. A Player can notify Videoslots to limit the maximum amount to wager available to him and his Player Account. A Player may also decide to exclude himself from playing on the Website for a definite or indefinite period of time. A Player, who has restricted playing with Videoslots, as described herein, may revoke the limitation or exclusion, by following the procedure set out in clause 1.29 herein. 1.26. If Videoslots mistakenly credits Your Player Account with winnings that do not belong to You, whether due to an Error (whether human or technical), the amount will remain the property of Videoslots, and the amount will be transferred from Your Player Account. If prior to Videoslots becoming aware of the Error, You withdrew the said funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Videoslots. In the event of an incorrect crediting, You are obliged to notify and contact Videoslots’ customer support on support@videoslots.com immediately. 1.27. You shall ensure that funds that You deposit into Your Player Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source. You understand that by participating in the games and/or services on the Website, You take the risk of losing money deposited. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the games and/or services on the Website, and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the games and/or services on the Website. Videoslots hereby reserves the right to void any betting in the event of such behaviour and to refrain from reimbursing the stake related thereto pending further investigation and determination in relation to the outcome and way forward thereto. 1.28. Responsible Gaming: Videoslots is committed to provide an excellent customer service. As part of this Videoslots is seriously committed to encourage responsible gambling. You may find further information accessing our responsible gambling policy available here . Furthermore, please familiarize yourself with all the self-protection mechanisms listed below: You may: 1.28.1. Set a limit on the amount You may wager within a specified period of time. You are also able to set how much You may wager in a chosen period. When the limit has been reached, You will receive a notification informing You that Your wager limit has been reached, and You will thereafter not be able to place any further bets within the said period. You can change or remove Your wager limit. The change will automatically take place after a period of 7 days from the date of request thereof. If You want to decrease Your wager limit, the change will take place with immediate effect. 1.28.2. Set a limit on the losses You may incur within a period of time. 1.28.2.1. You are able to set how much you can lose during a chosen period. When the limit has been reached you will receive a message which informs You that Your loss limit has been reached and You will not be able to place any further bets. You can change or remove Your loss limit. The change will automatically take place after a period of 7 days from the date of request thereof. If you want to decrease Your limit, the change will take place with immediate effect. 1.28.3. Set a limit on the amount of time You may play and bet on the Website within 1 session, hence a limit on how many minutes you can play before game play is interrupted. You may Change or remove Your time limit. The change will automatically take place after a period of 7 days from the date of request thereof. If you want to decrease your limit, the change will take place with immediate effect; 1.28.4. You may elect to lock Yourself (by virtue of the ‘Lock Account’ function available in the Player Account) from playing and betting on the Website for up to 10,000 days. You can thereafter nonetheless elect to unlock your Player Account. The unlocking of the Player Account will automatically take place after a period of 7 days from the date of request thereof. If You want to extend your lock, the change will take place with immediate effect. 1.28.5. Self-Exclusion: You can choose to self-exclude Yourself from the Website for a period of 6 months, 1 year, 2 years, 3 years or 5 years. During this period, Your Player Account cannot be re-opened under any circumstance. During this period, Videoslots also recommends that You action such option with any other operator(s) you may be registered with. 1.28.5.1. Thereafter, after the period has ended, You will be required to contact customer support at support@videoslots.com or live chat to request Your self-exclusion to be lifted. Accordingly, the customer support will provide you with self-exclusion implications and education. You will then be requested and required to pass the reactivation process, which consists of successfully answering the reactivation questions via email with support@videoslots.com or live chat with Videoslots’ customer support. After successful completion of the reactivation process, a 24-hour cooling off period from the completion of the reactivation process shall be applied prior to enabling access to the Player Account, thereby allowing You to reconsider the activation. During the aforementioned 24-hour cooling off period, You can, at any time, change Your mind by contacting customer support again, thereby extending Your self-exclusion period. In this instance, Your self-exclusion will remain active and be renewed for an additional minimum of 6 months. In order to impose limits on Your Player Account, You need to contact customer support at support@videoslots.com indicating the following particulars “I want to be excluded from www.videoslots.com”, or alternatively, visit the Website and click on “Responsible Gaming”. A self-exclusion will take immediate effect following the receipt of Your request by a customer support representative. Nevertheless, Videoslots invites You to provide it with the chosen period of time You wish to be excluded for, otherwise a minimum of 6 months would be applied by default. If You choose to exclude yourself for an indefinite period, Your Player Account will be closed and You will be prohibited from re-registering a Player Account on the Website. You may choose to self-exclude or self-ban from Videoslots at any time. From the day You select to self-ban or self-exclude, You shall no longer be able to receive bonuses and/other promotional offers from Videoslots. When setting up Your Player Account, You may also choose to impose limits on Your play. This means that You can only deposit and play with the amount You have pre-set for the next 7-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week. Should You opt for self-exclusion in the manners contemplated herein, any self-exclusion may, on Your request, be extended for one or more further periods of at least 6 months. 1.29. Loss of control: A Player is strongly advised to read and understand the following stipulations and recommendations: 1.29.1. Gambling should be seen as entertainment and not as a means to make money; 1.29.2. Keep track of the time and money You spend while gambling; 1.29.3. Before You start playing on the Website, Videoslots recommends You to use the deposit, loss or wager limits tool to help You control the amount You can spend thereon. You can find it under the ‘Responsible Gaming’ tab in ‘My Account’ Section of the Player Account; 1.29.4. Should You need a break from gambling, self-exclusion can be set from within the ‘My Account’ Section of the Player Account; 1.29.5. Avoid chasing losses; and 1.29.6. Only gamble when You can cover the losses. If you need to talk to someone about any concerns you may have with your gambling, which may be related to any of the provisions of this clause 1.30. or otherwise, please contact one of the organisations, which you can find under “Support Groups” on the “Responsible Gambling” section on the Website. 1.30. Addiction / financial Issues: A Player is strongly advised to read, understand and evaluate whether any of the following stipulations and queries relate to him: 1.30.1. Have others ever criticised your gambling? 1.30.2. Do you gamble to escape from a boring or unhappy life? 1.30.3. Do arguments, frustrations or disappointments make you want to gamble? 1.30.4. Do you gamble alone for long periods? 1.30.5. Do you stay away from work, college or school to gamble? 1.30.6. Have you ever lied to cover up the amount of money or time you spend gambling? 1.30.7. Have you lied, stolen or borrowed in order to maintain betting habits? 1.30.8. Are you reluctant to spend 'gambling money' on anything else? 1.30.9. Have you lost interest in your family, friends or pastimes due to gambling? 1.30.10. After losing, do you feel that you have to try and win back the losses as soon as possible? 1.30.11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible? 1.30.12. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea? 1.30.13. Do you feel depressed or even suicidal because of your gambling? If you need to talk to someone about any concerns you may have with your gambling, which may be related to any of the provisions of this clause 1.30. or otherwise, please contact one of the organisations, which you can find under “Support Groups” on the “Responsible Gambling” section on the Website. 2. Payment Rules 2.1. You may participate in any game on the Website only if You have sufficient funds in Your Player Account for such participation. 2.2. You must deposit funds to Your Player Account using a number of payment methods including, and not limited to, VISA, VISA electron, Mastercard, Skrill, euteller and Neteller. 2.3.The minimum deposit amount is of €10.00. There are no processing fees if You are using a payment service provider other than Euteller. In case You are using Euteller, a processing fee of 1.95% is charged. 2.4. Deposits are immediately processed and the updated balance is shown in the Player Account instantly whenever a payment service provider is used. Videoslots does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party. 2.5. Videoslots are required by its licence(s) to inform players about what happens to funds which it hold in Player Account for You, and the extent to which funds are protected in the event of insolvency Videoslots hold player funds separate from company funds in a designated players account. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This meets the MGA requirements for the segregation of and protection of player funds from Videoslots’ creditors in the event of Videoslots’ bankruptcy. 2.6. Videoslots shall have the right to refuse a payment or a wager to a Player, until the Player’s identity has been verified. 2.7. Withdrawals from a Player Account are made through payments addressed to the Player or transferred to a bank account held in the name of the Player, as advised to Videoslots by the Player. Videoslots reserves the right to perform enhanced due diligence where a change is requested. 2.8. Minimum withdrawal amount is €20.00 for all payment methods including bank transfers. Please contact customer support on support@videoslots.com if You wish to withdraw less than the stated amounts a processing fee of 3.95% shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times you wish to withdraw per day. 2.9. A Player may withdrawal as many times as he wishes as long as the threshold as set out in clause 2.3. above is always exceeded. If a player withdraws more than once in a 1-day period a processing fee of €2.50 shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times he wishes to withdraw per day. Videoslots will not charge you any fee on bank wire withdrawals. However, you are advised to check with your bank as to whether they will impose any such charges. Videoslots will not be responsible for any commissions applied to you as this is beyond our control. 2.10. Videoslots is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of Your passport, driving licence or other documentation to enable Videoslots to fully verify Your age and identity. Videoslots may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Videoslots may ask for identity documents at various other points as it may be required to do at law and/or regulation. In addition to identity documents, Videoslots may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds €2,000.00, Videoslots may also carry out additional due diligence checks in relation thereto, and at that point Videoslots may also request further due diligence documentation from You. Videoslots will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received. 2.11. Once all satisfactory due diligence documentation has been received Videoslots ensures to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed. 2.12. Pursuant to what highlighted above please note that any transaction which takes place in our Website is thoroughly reviewed, and should there be any doubt of suspicious transactions taking place these can be reported to the local authorities, namely the Financial Intelligence Analysis Unit also known as the “FIAU”or any other international authorities we deem relevant for these purposes 2.13. Videoslots reserves the right to charge a transaction fee on deposited amounts which were not used for wagering prior to being withdrawn. The transaction fee will not exceed 3.95%, however Videoslots reserves the right to levy any lower amount. 2.14. Videoslots reserves the right to charge for withdrawals for administrative cost as indicated on the Website, which for instance occurs when more than one withdrawal occurs in a 7-day period. 2.15. If, whilst playing progressive slots, You win a jackpot of or more than €50,000.00 (or equivalent in £), You may be required to wait up to 30 working days for the payment to be processed from the time of winning. After this period, Player will be permitted to withdraw the total win irrespective of the figure thereof. 2.16. For winnings that are not categorized as progressive jackpots, You may withdraw the balance of Your Player Account at any time (save for any bonus balance which is subject to wagering restrictions). Upon withdrawal, any amount totalling up to €30,000.00, shall be transferred to Your original payment method. In the event that the winning consideration exceeds the €30,000.00 threshold, the winnings shall be necessarily paid by bank transfer. To request an amount over €30,000.00 you should contact customer support on support@videoslots.com. For the avoidance of doubt, Videoslots is obliged to carry out additional due diligence checks, which may result in a delay in You receiving Your funds. 2.17. Videoslots will not be held liable by Players in relation to pooled supplier jackpots. Videoslots is under no obligation to pay out a jackpot win until a full verification process has been confirmed (including verification of the Player and wining(s)) and the payment has been authorised by Videoslots or any third party supplier. Security Rules 3.1. Videoslots upholds strict confidentiality regarding all relations with a Player. Data will be disclosed if required by the governing authority, the operation of the law, or another public or regulatory authority, and/or in the event of a Player acting in violation of the Terms, and accordingly, data can be disclosed to a third party for investigation purpose. 3.2. The Player chooses a personal password and a username for his Player Account. It is the Player's own responsibility not to share this information with any third party. The Player will be responsible for all actions on and related to the Player Account, even if carried out by a third party. Videoslots is under no obligation to refund funds in any such situations. 3.3. If the Player has reason to believe that third parties have become aware and/or knowledgeable of this information, the Player should immediately contact customer support on support@videoslots.com and a new password will be issued. 3.4. Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Player cards, which nevertheless, at a particular time, may not be possible to process. Videoslots' personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined. 3.5. Videoslots may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays. 3.6. The use and abuse of a bug in any of the gaming software provided through any software offered through Videoslots is illegal. Videoslots shall take all necessary measure in case of a use and/or abuse of a bug from a Player as blocking of the Player Account, freezing of the funds and eventually legal proceedings. 3.7. Only one bonus per household/IP address can be used. In case of bonus abuse, said bonus will be forfeited and any funds on the related Player Account(s) shall be frozen. 3.8. Videoslots reserves the right, at its own discretion, to cancel, reverse or adjust any transactions and/or forfeit funds due to any: technical failure, “manifest error”, Force Majeure; Violation of the Terms and Conditions; collusion, game faults or abnormalities; unintended use of Bonuses or promotions, including those caused or actioned by Players and/or by the Videoslots system; promotions, rewards or incentives of a similar nature and/or criminal actions. 3.9. Videoslots does not acknowledge or accept any liability whatsoever for damages to a Player and/or a third party caused directly and/or indirectly due to any: 3.9.1. Technical Failure, Manifest Error, Force Majeure, game faults or abnormalities and/or the outcome of a casino game, promotion and/or any similar; 3.9.2. violation of the Terms & Conditions; 3.9.3. collusion and/or criminal actions; 3.9.4. financial risk and loss; and/or 3.9.5. legal and financial actions and/or other remedies taken against the Participant and/or a third party. 3.10. Player withdrawal of funds are performed through the same method as deposit. By way of example, if a Player deposits with Skrill, a withdrawal shall be made to the same Skrill account. Except in the case of winnings in excess of €30,000.00, in that case clause 2.15. herein shall apply. Casino and Bonuses 4.1. Introduction 4.1.1. Videoslots offers, at its sole discretion, a number of optional Bonuses: for example the Welcome Deposit Bonus and the Reload Bonus (each “Bonus” and collectively the “Bonuses”) stipulated in clause 4.3. and clause 4.4. of these Terms and Conditions respectively (and as may be otherwise stipulated in accordance with clause 4.1.2. herein). Videoslots also offers, at its sole discretion, Extra/Welcome Spins, as stipulated in clause 4.6. of these Terms and Conditions (and as may be otherwise stipulated in accordance with clause 4.1.2. herein). 4.1.2. Each of the Bonuses, including the Extra/Welcome Spins, have their own set of terms and conditions and individual wagering requirements (set out below), if any. By activating a Bonus, or the Extra/Welcome Spins, You confirm that You also agree to the applicable terms and conditions. 4.1.3. You can only have one Bonus active on Your Player Account at a time. If You already have an active Bonus and want to activate a new one, You will need to de-activate the current Bonus by forfeiting it under the 'My Bonuses' section of Your Player Account. 4.1.4. Once forfeited or de-activated, the Bonus will no longer be available to You (and cannot be re-activated at any time thereafter) and no further tranches of the Bonus will be credited to Your Player Account Balance. The amount of any Bonus Funds that have already been credited to your Player Account Balance will remain available to You. 4.2. General Bonus Rules 4.2.1. The following rules and definitions apply generally to all Bonuses: 'Activation Date’ has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions); 'Bonus Funds' means funds credited to Your Player Account balance by Videoslots as a result of participating in a Bonus and meeting the relevant wagering requirements; 'Initial Deposit' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions); 'Player Account Balance' means the total withdrawable funds in Your Player Account including any funds You have deposited and any Bonus Funds; 'Maximum Bonus' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions); and ‘Use Period' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions). 4.2.2. You are permitted to place a single or multiple bet only up to a value of 50% of the bonus amount on any game on the Website OR an amount up to €20.00, whichever is lowest. If You try to do so, a pop-up will appear to notify You. If You ignore this pop-up and attempt to wager €20.00, or more than 50% of Your bonus amount in a single wager, your Bonus will be forfeited. 4.2.3. In order to receive a Bonus, You will need to meet the relevant Bonus' wagering requirements. Videoslots’ Bonuses can only be earned by playing certain games, selected at Videoslots’ sole discretion. Wagering on progressive jackpot games does not count towards any wagering requirements (therefore, the amount needed to be wagered during the Use Period) for the purposes of the Bonuses. 4.2.4. How much a wager contributes towards a Bonus' wagering requirements differs depending on the game(s) You play. You can check how much a wager on a particular game contributes towards a Bonus' wagering requirements by visiting here. 4.2.5. Different games have different percentage Return to Player (“RTP”) figures. The RTP of the game affects how quickly You meet the wagering requirement. When Videoslots mentions RTP in the any text and context on the Website, Videoslots means the Theoretical RTP. 4.2.6. The wager requirement to complete a Bonus is based on a specific game's RTP. For example, a game on the Website with 96% RTP contributes 100% to the wager requirement, a game with 95% RTP contributes 125% to the wager requirement, while a game with 97% RTP contributes 75%. Every 0.01% over 96% RTP of a specific game gives 0.25% less (max 75%) contribution to the bonus wager requirement. Every 0.01% under 96% RTP of a specific game gives 0.25% extra (max 75%) to the contribution of the bonus wager requirement. You can find all games' RTPs on by visiting here, please select “Theoretical” view of the RTP and not “Actual” view. The provisions of this clause 4.2.6. only apply for games in “Video Slots”, “Slots”, “Casino” and “Scratch Cards” categories. No game from these 4 categories can contribute less than 25% or more than 175% to the bonus wager requirement. Illustrative examples Irish Eyes 2 with RTP of 95% contributes 125% towards a Bonus' wagering requirements, meaning if You wager €20.00 in Irish Eyes 2, €25.00 will be deemed to contribute to the aggregate amount needed to be wagered during the Use Period. Playing games in the Roulette, Blackjack or Video Poker category contributes only 10% towards a Bonus' wagering requirements, meaning if you wager €20.00 in Roulette, Blackjack or Video Poker, €2.00 will be deemed to contribute to the aggregate amount needed to be wagered during Use Period. 4.2.7. If You try to wager on a game that does not count towards the wagering requirements for a Bonus, a pop-up will appear to notify You, and You will not be able to wager in that game with the Bonus. The Bonus will be forfeit and no further tranches of the Bonus will be credited to You. 4.2.8. Casino Bonuses are only valid in casino games (for example slots or roulette games) on the Website. 4.2.9. You may be required to deposit further funds in addition to your Initial Deposit in order to meet the wagering requirements for a Bonus. 4.2.10. Videoslots wants You to benefit from its Bonuses sooner, so Videoslots Bonuses are credited to Your Player Account Balance in 10 separate tranches. Each tranche is equal to 10% of the value of Bonus. You must wager an amount equal to three and a half times your Initial Deposit during the Use Period in order to be eligible to receive the first tranche of a Bonus. If You do not wager an amount equal to three and half your Initial Deposit during the Use Period, then You will not receive any of the Bonus. 4.2.11. Each time a tranche of the Bonus is credited to Your Player Account Balance, You can choose to either: 4.2.11.1. wager the funds (in which case such funds will contribute towards the remaining wagering requirements); or 4.2.11.2. withdraw the funds. If You try to withdraw any winnings and/or any of the Bonus tranches already credited to Your Player Account Balance during the Use Period before the Maximum Bonus has been credited, a pop-up will appear to notify You. If You disregard the pop-up and proceed to withdraw the funds, no further tranches of the Bonus will be credited to Your Player Account Balance. 4.3. Welcome Deposit Bonus 4.3.1. The following definitions apply to the Welcome Deposit Bonus: 'Activation Date’ means the date You activated ‘Welcome Deposit Bonus’ (under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account). You have 30 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, (inclusive of the day on which the Welcome Bonus is activated) to activate Your welcome deposit bonus; 'Initial Deposit' means the first deposit made by You with Videoslots, up to the maximum Bonus stated in the Bonus offer. Whilst it is possible to make a first deposit over this amount, and wager with these funds, any amount overstated in the Bonus offer will not form part of the Initial Deposit; 'Maximum Bonus' means an amount equal to Your Initial Deposit (up to a maximum as stated in the Bonus offer); and ‘Use Period' means 60 calendar days from the Activation Date. You have 60 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, as from the Activation Date, to use your Welcome Deposit Bonus. Bonuses can be found under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account. 4.3.2. The Welcome Deposit Bonus is only available to newly-registered Players who have made an Initial Deposit. 4.3.3. Once You have made Your Initial Deposit, You may choose to activate the Welcome Bonus at any time under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account. 4.3.4. Once You have activated the Welcome Deposit Bonus, each wager that You make using Your Initial Deposit, or any other funds that You deposit thereafter, will start to count towards the wagering requirements. 4.3.5. The amount of the Welcome Deposit Bonus payable to You will depend on the aggregate amount that You wager during the Use Period. In no circumstances will the Welcome Deposit Bonus payable to You be more than the Welcome Deposit Bonus offer stated. 4.3.6. The Maximum Bonus available (subject to meeting the wagering requirements in full) is an amount equal to the lesser of: 4.3.6.1. Your Initial Deposit; and 4.3.6.2. the amount stated in the Welcome Bonus offer. 4.3.7. In order to receive the Maximum Bonus, You will need to wager an amount equal to 35 times the value of Your Initial Deposit, unless otherwise is being specified in the specific terms & conditions of the Bonus offer. For example, if Your Initial Deposit is €20.00, then to receive the Maximum Bonus (of €20.00) You will need to wager a total of €700.00 (€20.00 x 35) using Your Initial Deposit and any additional funds deposited by You into Your Player Account Balance (and any tranches of the Bonus that have already been credited to Your Player Account Balance). Tranche Aggregate amount needed to be wagered during Use Period Aggregate Welcome Bonus payable during the Use Period 1st Tranche 3.5 x Initial Deposit 10% of Initial Deposit 2nd Tranche 7 x Initial Deposit further 10% of Initial Deposit 3rd Tranche 10.5 x Initial Deposit further 10% of Initial Deposit 4th Tranche 14 x Initial Deposit further 10% of Initial Deposit 5th Tranche 17.5 x Initial Deposit further 10% of Initial Deposit 6th Tranche 21 x Initial Deposit further 10 % of Initial Deposit 7th Tranche 24.5 x Initial Deposit further 10 % of Initial Deposit 8th Tranche 28 x Initial Deposit further 10 % of Initial Deposit 9th Tranche 31.5 x Initial Deposit further 10 % of Initial Deposit 10th Tranche 35 x Initial Deposit further 10 % of Initial Deposit Illustrative example Initial Deposit: €200.00 Match bonus percentage: 100% Maximum Welcome Bonus: €200.00 Tranche Aggregate amount needed to be wagered during the Use Period Aggregate Welcome Bonus payable during the Use Period 1st Tranche €700 €20 2nd Tranche €1,400 €40 3rd Tranche €2,100 €60 4th Tranche €2,800 €80 5th Tranche €3,500 €100 6th Tranche €4,200 €120 7th Tranche €4,900 €140 8th Tranche €5,600 €160 9th Tranche €6.300 €180 10th Tranche €7,000 €200 4.4. Reload Bonus 4.4.1. The following definitions apply to the Reload Bonus: 'Activation Date’ means the date You activated Reload Bonus (under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account) as per term and conditions specified in the Reload Bonus offer communicated to You by Videoslots; 'Activation Code' means a bonus code communicated to You by Videoslots either by email, SMS or made available on the Videoslots' Website that is required to activate the Reload Bonus; ‘Use Period' means 60 calendar days from the Activation Date. You have 60 calendar days, unless otherwise is being specified in the specific terms & conditions of this reload bonus offer, to use Your reload bonus. Bonuses can be found under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account; ‘Bonus Code’ means a unique refence code which enables You to activate the relevant Bonus Code under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account; 'Initial Deposit' means the 1st deposit made by You with Videoslots after registration of the Player Account; 'Maximum Bonus' means an amount equal to Your Initial Deposit (up to maximum amount indicated in the Reload Bonus offer). For example, if the offer is up to €100.00 and you deposit €120.00, You will only receive a maximum of €100.00 once all wagering requirements are met; and ‘Reload Bonus’ is an offer which is only available to existing registered Players who receive an Activation Code and chose to activate the Reload Bonus after they have made the required deposit. To activate the bonus, input the Bonus Code under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account. 4.4.2. Once You have activated the Reload Bonus, each wager that You make using Your Initial Deposit, any other funds that You deposit [and/or any tranches of the Bonus that have already been credited to Your Player Account Balance] after this point will start to count towards the wagering requirements. 4.4.3. The amount of the Reload Bonus payable to You will depend on the aggregate amount that You wager during the Use Period. In no circumstances will the amount payable to You be more than Maximum Bonus amount stated in the relevant offer. 4.4.4. The Maximum Bonus can be (subject to meeting the wagering requirements in full) lesser to, or more than, Your Initial Deposit and amount indicated in the relevant Reload Bonus offer. 4.4.5. In order to receive the Maximum Bonus, You will need to wager an amount equal to the stated wagering requirement of the Bonus offer You receive. For example, if Your Initial Deposit is €20.00 with a wagering requirement of 35 times, then to receive the Maximum Bonus (of €20.00) You will need to wager a total of €700.00 (€20.00 x 35) using Your Initial Deposit and additional funds deposited by You into Your Player Account Balance. 4.4.6. The Reload Bonus is paid out as follows: Tranche Aggregate amount needed to be wagered during Use Period Aggregate Reload Bonus payable during the Use Period 1st Tranche 3.5 x Initial Deposit 10% of Initial Deposit 2nd Tranche 7 x Initial Deposit a further 10 % of Initial Deposit 3rd Tranche 10.5 x Initial Deposit a further 10% of Initial Deposit 4th Tranche 14 x Initial Deposit a further 10% of Initial Deposit 5th Tranche 17.5 x Initial Deposit a further 10 % of Initial Deposit 6th Tranche 21 x Initial Deposit a further 10 % of Initial Deposit 7th Tranche 24.5 x Initial Deposit a further 10% of Initial Deposit 8th Tranche 28 x Initial Deposit a further 10 % of Initial Deposit 9th Tranche 31.5 x Initial Deposit a further 10 % of Initial Deposit 10th Tranche 35 x Initial Deposit a further 10 % of Initial Deposit Illustrative example Initial Deposit: €400.00 Match bonus percentage: 100% Maximum Bonus: €400.00 Tranche Aggregate amount needed to be wagered during Activation Period Aggregate Reload Bonus payable during the Activation Period 1st Tranche €1,400 €40 2nd Tranche €2,800 €80 3rd Tranche €4,200 €120 4th Tranche €5,600 €160 5th Tranche €7,000 €200 6th Tranche €8,400 €240 7th Tranche €9,800 €280 8th Tranche €11,200 €320 9th Tranche €12,600 €360 10th Tranche €14,000 €400 4.5. Freeroll Ticket 4.5.1. The following definitions apply to the Freeroll ticket: 'Activation Date’ means the date You activated the Freeroll ticket (under the 'My Prizes' sub-section of the ‘My Profile’ section of Your Player Account. You have 7 calendar days (inclusive of the day on which the Freeroll ticket is activated) to activate Your ticket; ‘Freeroll’ a freeroll battle is a battle with no entry fee. You may make use of such tickets if You want to play battles for free, and still get a chance for a real money prize, free spin prize, battle ticket prize or other prizes. Note that freeroll battles are different from play money and that registration, while free of charge, may be subject to other requirements; 'Initial Deposit' means the first deposit made by You with Videoslots; and ‘Use Period' means 7 calendar days from the Activation Date. You have 7 days to use Your Freeroll Ticket. The ticket can be found under the 'My Prizes' sub-section of the ‘My Profile’ section of Your Player Account. 4.5.2. Freeroll ticket is only available to newly registered Players who make a minimum Initial Deposit of €10.00. 4.5.3. Once You have made Your Initial Deposit, You may choose to activate the Freeroll Ticket at any time under the 'My Prizes' sub-section of the ‘My Profile’ section of Your Player Account. 4.5.4. Once you have activated the Freeroll Ticket, You could get access up to 12 different Freeroll or/and any other available events/tournaments offered by Videoslots per day for a period of 7 days (the number of events/tournaments which take place per day depends on the number of participants on any particular day) as per specific terms and conditions provided to You by Videoslots in relation to this offer. 4.5.5. All cash winnings from a Freeroll ticket will be automatically credited to your Player Account Balance and are immediately withdrawable. 4.5.6. The Freeroll ticket can be activated and used in conjunction with the Welcome Deposit Bonus (and Extra/Welcome Spins). However, it cannot be used in conjunction with any other Bonuses. 4.6. Extra/Welcome Spins 4.6.1. The following definitions shall apply to the Extra/Welcome Spins offer: 'Activation Date' means the date You activated Extra/Welcome Spins (under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account. You have 7 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, (inclusive of the day on which the Welcome Bonus is activated) to activate your Extra/Welcome Spins; 'Initial Deposit' means the 1st deposit made by You with Videoslots; and ‘Use Period' means 24 hours from the Activation Date. 4.6.2. Extra/Welcome Spins are only available to newly-registered Players who make a minimum Initial Deposit of €10.00 within 24 hours of the registration of the Player Account. The number of Extra/Welcome Spins available in conjunction with a Bonus or other offers will be indicated in the terms and conditions of the relevant Bonus or other offers. Once You become eligible for the Extra/Welcome Spins, the number of Extra/Welcome Spins will be visible under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account. 4.6.3. Once You have made your Initial Deposit, You must choose to activate the Extra/Welcome Spins offer under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account. 4.6.4. Once activated, the Extra/Welcome Spins will be automatically credited to Your Player Account. The Extra/Welcome Spins are wager-free and there are no minimum wagering requirements. 4.6.5. All the Extra/Welcome Spins must be used on the same game (as selected by Videoslots, at its sole discretion, and as shown in the terms and conditions of the relevant Bonus or other offer) and used within the Use Period. If You do not use the Extra/Welcome Spins within the Use Period, You will forfeit any unused Extra/Welcome Spins but retain any winnings. 4.6.6. All winnings from Extra/Welcome Spins will be automatically credited to Your Player Account Balance and are immediately withdrawable. The winnings from the welcome Extra/Welcome Spins will not be credited to Your Player Account Balance until all the Extra/Welcome Spins will be used, upon exhausting the Extra/Welcome Spins (or forfeiting any unused Extra/Welcome Spins as stipulated herein) the winnings will be credited to your Player Account, and You can make a withdrawal thereof. 4.7. Tournament Rules 4.7.1. From time to time, Videoslots may offer slots tournaments (“Battle of Slots”) on the Website. In a slots tournament, within its stipulated duration (as stipulated by Videoslots), participants wager a set value in a maximum number of game rounds in a particular slot game, and 1 or more participating Players recording the largest amounts of total game winnings in the tournament win 1 or more prizes in accordance with the prize table for the relevant tournament, as determined at Videoslots’ sole discretion, and thereafter communicated to the participants. 4.7.2. The pre-defined particulars of each tournament are the same for all participants and are shown in the tournament section of the Website. This section may also contain additional rules, terms and conditions which apply in addition to these Terms and Conditions. It is strongly advised that the particulars, rules and other information displayed in the tournament section of the Website are understood prior to participating in a tournament. Please contact customer support on support@videoslots.com if You require further assistance. 4.7.3. A Player may enter 1 or more tournaments by registering for each respective tournament. Registration for non-free tournaments is subject to sufficient balance in the Player’s Player Account and may be refused for any reason, and at Videoslots’ sole discretion. Players must register for participating in a tournament before the closing of the registration period of the tournament, the time of which is displayed by a countdown timer running from the moment the 1st Player has registered for the tournament. When a Player registers to participate in a tournament, the Player receives an entitlement to a pre-defined maximum number of game rounds in a particular slot game, which entitlement can be used to make wagers of a pre-defined value within a pre-defined duration, all as stipulated for the particular tournament. Participants making use of an option to make multiple participation fee payments will receive such entitlement for each participation fee. In the event of abuse by a participant, a system error, or administrative correction, an entitlement may be cancelled. The entitlement for each tournament is restricted to the slot game designated in the particulars of the tournament. Wagers in a slot game in a tournament have a pre-defined value and the amount wagered cannot be freely determined by participants. The number of game rounds to which a participant is entitled in a tournament is limited to the number shown in the particulars of the tournament. Participants do not have to play the maximum number of rounds but may have less chance of receiving a prize when not all rounds are used. Game rounds can only be used within a stipulated duration as shown in the tournament section of the Website and/or by an onscreen countdown timer displaying the time left. 4.7.4. Tournaments are started in 1 of 2 ways: 4.7.4.1. a scheduled tournament commences at a stipulated and specific, hence at a pre-stipulated time. 4.7.4.2. a Sit ‘n Go tournament commences as soon as the stipulated minimum number of participants have registered for participation in the said tournament. A tournament may be cancelled, if no player or an insufficient number of players have registered for participation. 4.7.5. Participation in tournaments is free in the case of tournaments shown as such (‘Freerolls’), and is subject to a participation fee (‘buy-in’) in all other tournaments. The amount of the participation fee is stipulated for each tournament and is the same for all participants in a tournament. In some tournaments subject to a participation fee, participants may have the option to make multiple participation fee payments. 4.7.6. In tournaments with a participation fee, a commission (‘rake’) of 10%, or of such other percentage as may be specified for a particular tournament, is deducted from buy-ins and retained by Videoslots. This commission is non-refundable. 4.7.7. A loss of a wager in a game round in a tournament is not deducted from the balance of a participating Player’s Player Account but the wager is deducted from the Player’s entitlement in the tournament. A winning in a game round in a tournament is not added to the balance of a participating Player’s Player Account and cannot be paid out. In progressive tournaments, a valid winning in a game round in a tournament is added to the total of prizes of the tournament. Videoslots’ calculation of winnings is final and not subject to audit or correspondence. 4.7.8. The prizes for each tournament are specified in the prize table for the tournament in the tournament section of the Website, and may be different for each tournament. The total of prizes may be divided equally or unequally between multiple winners. The total of prizes for each tournament may be built up in different ways. In normal tournaments, the total of prizes consists of the total of participation fees of all participants minus the commission retained by Videoslots. In tournaments with a guaranteed total of prizes, the total of prizes consists of the higher of either a minimum amount stipulated by Videoslots for each such tournament, or the total of participation fees of all participants minus the commission retained by Videoslots. In progressive tournaments, the total of prizes consists of all valid winnings resulting from game rounds played within the tournament, plus the value of unused wagers to which participating players were entitled, minus the commission retained by Videoslots. The type of tournament in terms of the build-up of the total of prizes is stipulated for each tournament. Videoslots may add additional prizes to 1 or more tournaments, as indicated for each tournament. Such additional prizes may consist of free spins, bonuses or products and services, and are determined and/or selected by Videoslots, at its sole discretion. 4.7.9. Tournaments may or may not have a jackpot, as stipulated in the tournament section of the Website. Players participating in jackpot tournament acknowledge that a jackpot won in a game forming part of a round in a tournament will be shared with and divided amongst other winning participants in accordance with the prize table for the tournament. By participating in jackpot tournament, Players give their consent to such sharing and division. Players participating in jackpot tournaments furthermore acknowledge and agree that a jackpot is accumulated and paid out in EURO currency, and that conversion from and to the Player’s Player Account is conducted, where necessary, at the Player’s expense and currency risk. If a jackpot is won in a tournament and amounts to €50,000.00 or more, a reasonable period will be required for processing. Players will be informed of the processing time without undue delay. 4.7.10. Each tournament has a pre-defined number of winners, which may be 1 winner or multiple winners as stipulated for each tournament. The participants in a tournament are ranked according to their winnings in game rounds in the tournament, with higher recorded winnings in a tournament ranking higher. The participants amongst the pre-defined number of highest ranking participants win the tournament. 4.8. Weekend Booster 4.8.1. By opening a Player Account with Videoslots, You consent to accumulate 0.5% of winnings from games played (which includes Video Slots, Slots, Jackpot games and Live Casino) from the previous week to be kept separately from the Player Account balance and which will form Your Weekend Booster. The Weekend Booster’s balance can be found under the under the 'My Weekend Booster’ sub-section of the ‘My Profile’ section in Your Player Account. The money kept under ‘My Weekend Booster’ is not considered as Your available balance (as it is segregated from Your Player Account balance), unless You choose to opt out after signing up. 4.8.2. You can revoke Tour consent at any time after signing up by opting out from the Weekend Booster. Once You opt out, the accumulated Weekend Booster amount from the previous applicable period will be transferred to Your available balance. An opt out from the Weekend Booster can be found under the 'My Weekend Booster’ sub-section of the ‘My Profile’ section in Your Player Account. Once You opt out, the Weekend Booster will no longer be accumulated, and all winnings will be transferred directly to Your Player Account balance. 4.9 Other Rules and Limitations 4.9.1. The casino game descriptions are a service from Videoslots, with the purpose to explain each game and facilitate a Player to get an overview and understanding of each game. Videoslots takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description and gaming rules accessible within each game, the latter has precedence. 4.9.2. In case when a Player is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate's website, even in the case where the offer is not personalized, then the Player shall first contact customer support on support@videoslots.com to confirm that such bonus is valid for him. If such eligibility is not confirmed and received by the Player, then the Player shall risk having the bonus and winnings from that bonus voided. All free money bonuses are, if not otherwise specified, a welcome bonus for new Players. Each Player is only eligible to 1 welcome bonus. 4.9.3. Common to all Videoslots’ Bonuses is that You can forfeit the Bonus and withdraw the winnings and paid out Bonus funds at any time. Only the remaining balance of the Bonus which has not yet been released will be forfeited. 4.9.4. If: 4.9.4.1. Videoslots chooses to exclude or ban a player from the Website; or 4.9.4.2. the Player closes the Player Account In the event of termination occurring in accordance with clause 4.9.4.1., as from the day Videoslots communicates the decision to ban or exclude the said Player, or, in the event of termination occurring in accordance with clause 4.9.4.2., as from the time the Player closes their Player Account or self-excludes, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards, even if the entitlement to the rewards or cash reward arose before the exclusion, closure or ban was imposed but at a time when the reward or cash did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such rewards. 4.9.5. If a Player chooses to self-exclude or self-ban from the Website, from the day the Player communicates the decision to self-ban or self-exclude, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards including, even if the entitlement to the rewards or cash reward arose before the self-exclusion was imposed but at a time when the rewards or cash did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such rewards. 4.9.6. Videoslots is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management. 4.9.7. Videoslots shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content. 4.9.8. In the event of a Casino system malfunction all wagers are void. 4.9.9. In the event a game is started but miscarries because of a failure of the system, Videoslots shall refund the amount wagered in the game to the Player by crediting it to the Player’s Player Account or, if the Player Account no longer exists, by paying it to the Player in an approved manner; and if the Player has an accrued credit at the time the game miscarried, Videoslots shall credit, to the Player’s Player Account, the monetary value of the credit, or if the Player Account no longer exists, pay it to the Player in an approved manner. 4.9.10. In the event of an Error in the published odds or the payable amount, Videoslots will notify the Player of the error, void all bets and cancel any winnings. Videoslots will seek to place all parties directly affected by such an Error in the position they were in before the Error occurred. 4.9.11. Videoslots shall not be liable for playing device malfunctions nor attempts by Player to participate, on the Website, in any of the games or promotions by methods, means or ways not intended by Videoslots. Videoslots reserves the right to cancel Player's Player Account for any reason and issue any balance in Player's Player Account at the time of such cancellation, as applicable and in accordance with these Terms and Conditions. Sportsbook 5.1. Introduction 5.1.1. The Terms and Conditions, and clause 5 herein governs the use of the sportsbook, as determined and provided in further details in this clause 5 (the “Videoslots Sportsbook”). Videoslots Sportsbook is owned and operated by, and/or on behalf of, Videoslots Sports. On the basis of the aforementioned licences, Videoslots Sportsbook is authorised to offer and accept bets on any international event with an uncertain outcome. When and by placing a bet in the Videoslots Sportsbook, on any portal whatsoever as made available to the Player by Videoslots Ltd and/or Videoslots Sports, Videoslots Sports shall be the beneficiary of the funds the Player bets and the Player’s bets shall be processed and, where appropriate, accepted by, and/or on behalf of, Videoslots Sports in accordance with this clause 5. 5.1.2. It is the Player’s responsibility to ensure understanding of the Terms and Conditions, and how the Terms and Conditions affect, or may affect, any market(s) and bet type that the Player places bet(s) on. 5.1.3. Unless clearly stated otherwise, the provisions of this clause 5 shall apply to all markets offered, and bets placed, on Videoslots Sportsbook, thereby inclusive and not limited to fixed odds, singles bets, multiples bets (Multi Bet) and System Bets. 5.1.3. The use of the Videoslots Sportsbook is subject to the regulations imposed by the relevant Regulatory Authority, which is: - the Malta Gaming Authority, a regulatory authority established by Maltese laws to govern all forms of gaming activities in Malta. For more information, please visit www.mga.org.mt. 5.1.4. Any dispute relating in any way to the use of this Videoslots Sportsbook should be emailed to support@videoslots.com. If Videoslots Sports is unable to settle the dispute, please refer to clause 8 “Complaints” of these Terms and Conditions. 5.1.5. Videoslots Sports reserves the right to implement changes to the Videoslots Sportsbook website, betting limits, pay-out limits and offerings at any time, and at its sole discretion. 5.1.6. Videoslots Sports, in conjunction with Videoslots, may update, amend, edit and supplement these Terms and Conditions at any time, and at its sole discretion. 5.1.7. Any reference in these Terms and Conditions to words/objects that appear in singular also applies to plural. References to gender are non-binding and to be treated for information purposes only. 5.1.8. In the unlikely event of inconsistencies between the Terms and Conditions and the provisions of this clause 5, the provisions of this clause 5 shall prevail in relation to any bets made by the Player with Videoslots Sports in relation to the Videoslots Sportsbook. 5.2. Definitions 5.2.1. "Bet Builder” shall mean a feature that allows the Player to build the desired bet, thereby enabling the Player to choose from a number of betting markets, pick out the preferred event(s) and add variables such as Multi Bets or System Bets, as provided in further detail in clause 5.11.4. 5.2.2. “Error” shall mean a mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, technical hazard, registration error, transaction error, manifest error, force majeure and/or similar related to the Sportsbook. Examples of errors include, but are not limited to: 5.2.2.1. bets accepted during technical problems that would otherwise not have been accepted; 5.2.2.2. bets placed on events/offers that have already been decided; 5.2.2.3. bets on markets containing incorrect participants; 5.2.2.4. bets accepted on a closed, suspended or abandoned market; 5.2.2.5.bets placed at odds that are materially different from those available in the general market at the time the bet was placed; 5.2.2.6.bets offered at odds which reflect an incorrect score situation; 5.2.2.7. information relating to bets have been incorrectly displayed on the Videoslots Sportsbook; 5.2.2.8.odds being clearly incorrect given the chance of the event occurring at the time the bet was placed; 5.2.2.9. a bet is accepted where the Player does not have enough cleared funds in the Player’s Account; 5.2.2.10. where Videoslots Sports should not have accepted, or has the right to cancel or re-settle, a bet pursuant to clause 5.5.1; 5.2.2.11. where an error is made by Videoslots Sports as to the amount of winnings/returns that are paid to the Player, including as a result of a manual or computer input error; 5.2.2.12. where an error has been made by Videoslots Sports as to the amount of free bets and/or bonuses that are credited to the Player’s Account; or 5.2.2.13. bets accepted in circumstances that breach these Terms and Conditions. 5.2.3. “Golden Point Rule” is a sudden death overtime system, used to resolve drawn rugby league matches in the rugby competitions, wherein the golden point is used to determine a winner when scores are level at the end of regular time. 5.2.4. “Influence Betting” is an act, prohibited by Videoslots Sports, where a Player, or parties acting in association with the Player, can influence, directly or indirectly, the outcome of a match or an event – directly or indirectly. 5.2.5. “Mercy Rule” is when a 2-competitor sports competition ends and is officially terminated earlier then the scheduled endpoint, which may occur when 1 competitor has a very large and presumably insurmountable scoring lead over the other. 5.2.6. “Push” means when the result of a sporting event ends in a tie between the Player and Videoslots Sports, and “Pushed” shall be construed accordingly. 5.2.7. “Related Contingency Betting” is a bet, which combines different selections within the same event, which shall not be accepted, where the outcome of one affects or is affected by the other. (For example: In a football match involving Barcelona and Real Madrid, if Barcelona’s odds are 1.85 to win at home to Real Madrid and the correct score odds for Barcelona to win 1-0 is 9.00, by having the multiple bets (i) Barcelona to win and (ii) the correct score to be 1-0, a Player would be increasing the combined odds to 16.5 instead of 9.00 or 1.85, for if Barcelona win 1-0, they would automatically have won the match so the odd of 9.00 should not be multiplied by 1.85. An exception to this rule is where special odds are offered for the combined eventuality, for example in a Scorecast, when the related parts of a bet are resolved at different times but still within the same tournament. 5.2.8. “Scorecast” are bet offers where it is possible to bet simultaneously on a particular occurrence (for example: First Goal Scorer) combined with another from the same, or related event (for example: Correct Score in the match, or match outcome). Should the bet refer to First or Last Goal Scorer, terms and conditions as stated in the football section of the Sport Specific Betting Rules (accessible here) will apply, where applicable. Stakes will be refunded on players who do not take part in the match at all. In all other instances bets will remain valid, irrespective of the time of inclusion/substitution of the player. Own goals do not count for the settlement of this offer. 5.2.9. “Syndicate Betting” is an act, prohibited by Videoslots Sports, where Players act together to place a series of bets on the same event or competition. Where there is reasonable evidence of Players acting together in this manner Videoslots Sports reserves the right to make the relevant bets void the relevant bets and/or withhold payment of returns pending the outcome of subsequent investigations. 5.3. Placing Bets 5.3.1 A Player shall be registered with Videoslots, and retain a Player Account therewith, in order to be eligible to use and place bets on Videoslots Sports’ Videoslots Sportsbook. Each time a Player places a bet in the Videoslots Sportsbook, the funds the Player bets is transferred from the relative Player’s Player Account with Videoslots to Videoslots Sports and thereafter, the Player’s bet is processed and, where appropriate, accepted, by Videoslots Sports. 5.3.2. Videoslots Sports reserves the right to decline all, or part, of any bet requested at its sole and absolute discretion. Videoslots Sports shall only process, and thereafter potentially accept, bets formally made and submitted by a Player, using the Player Account, as accessed and completed online on Videoslots Sportsbook (including via mobile device or downloadable applications on a mobile device). For the avoidance of doubt, bets communicated to Videoslots Sports shall not be accepted and processed, and consequently deemed as invalid irrespective of the eventual outcome of the event, if received in any other format and/or medium (included and not limited to telephone, post, email, fax, etc.) and where received will be invalid and not accepted. 5.3.3. All bets are placed at the Player’s own risk and discretion and it is the Player’s responsibility to ensure that details of the Player’s bets, including and not limited to the stake and the relative event, are correct and as intended. It is the Player’s responsibility to ensure that a bet placed with Videoslots Sports in relation to the Videoslots Sportsbook is correct and that the details of the said bet correspond to what the Player wanted to bet. Accordingly, the Player agrees and acknowledges that any bet placed by the Player on the Videoslots Sportsbook shall be deemed as corresponding with the Player’s free will and intention to bet on an event available on Videoslots Sportsbook, and the details of the relative bet, as officially submitted with Videoslots Sports, shall be deemed as final and approved by the Player. 5.3.4. Bets will be accepted at the odds, spread, handicap or total line (as applicable) as available on the Videoslots Sportsbook at the time of the Player placing the bet, and the acceptance thereof by Videoslots Sports. In the event of any discrepancy pertaining to the odds, spread, handicap or total line (as applicable) between those listed at the time of placing the bet by the Player, and the acceptance thereof by Videoslots Sports, Videoslots Sports shall forthwith notify the Player of the revised odds, spread, handicap or total line (as applicable), and the Player shall be requested to approve and accept the revised odds, spread, handicap or total line (as applicable) available as at the time of acceptance of the bet by Videoslots Sports, which shall thereby apply and be deemed operative and binding in relation to the Player’s bet. 5.3.5. The minimum stake per bet is EUR 0.10 (ten Euro cents). For system and Multi Bets, the minimum stake per combination is EUR 0.10 (ten Euro cents). Deviating regulations as regards the amount of the minimum stake may apply. 5.3.6. Bets will not be valid if there are insufficient funds in the Player’s Account. If, as a result of an Error, a bet is accepted despite insufficient funds, such bet shall be deemed as void and to have not been placed. If the Player’s Account funds only cover part of the stake, Videoslots Sports reserves the right, at its sole discretion, to accept the bet at a reduced stake equal to the amount currently available in the Player’s Account. 5.3.7. A bet is not valid until the Player receives a confirmation that the bet has been validated by Videoslots Sports and the bet is shown in the Player’s Player Account under the section entitled ‘Sports Betting History’. Each valid bet will be attributed a unique transaction code by Videoslots Sports, and a Player is to check the Player’s Account history, or contact the Videoslots Customer Support if unsure upon the validity or acceptance of a bet placed with Videoslots Sports. Videoslots Sports shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. Notwithstanding the afore-stated, if bets are placed via a credit or debit card they are not valid until Videoslots Sports has received payment thereof in full. The bet will be automatically deemed as void if Videoslots does not receive the full payment of the bet prior to the commencement of the earliest relevant event stipulated and pertaining to the bet. In cases of uncertainty about the validity of a bet, the Player is requested to check the open (pending) bets, or contact Videoslots’ Customer Support. 5.3.8. The Player’s funds available in the Player’s Account will be allocated to bets in the order and amounts that the said bets were placed and submitted by the Player, and will thereafter not be available for any other use. After a bet has been placed by the Player, Videoslots Sports reserves the right to void and/or reverse any transactions or action subsequently made and/or placed by the Player involving the funds allocated to the aforementioned relative bets, either at the time or retrospectively. Furthermore, an accepted bet placed by a Player may be subsequently deemed and declared as void in the event that a prior settled bet was deemed to constitute an Error, or provides Videoslots Sports with a right of reimbursement thereof, and following the reimbursement (full or partial thereof due to the Player not retaining the full sum in the Player Account at the time of refund being initiated by Videoslots Sports), the Player does not retain sufficient funds in the Player Account to meet the stakes of the currently active bets. In such instances, the Player will be forthwith notified, and such bets may be re-placed by the Player prior to the commencement of the event, competition or match, upon firstly effecting any pending refund amount due to Videoslots Sports. 5.3.9. Multiple bets which combine different selections within the same event are/will not be accepted by Videoslots Sports, and if accepted may be subject to voiding, where the outcome of one affects or is effected by the other. In such instances, Videoslots Sports retains the right to deem such multiple bets as being reasonably identical (or reasonably interdependent), and accordingly, all bets placed by the Player may be voided by Videoslots Sports apart from the first bet struck by the said Player. Accordingly, amongst others, bets placed on different markets but ultimately needing the same outcome to be won, or multiple bets which combine different selections within the same event with individual odds of 1.08 or lower may be considered as identical bets as stipulated herein, and thereby be subject to non-acceptance and non-approval or voiding (as applicable) thereof by Videoslots Sports. 5.3.10. A number of bets may be treated as being one when a Player places multiple copies of the same (or very similar) selection(s), and in such instances, all bets may be voided by Videoslots Sports apart from the first bet submitted by the Player. 5.3.11. Unless accepted in Error, once accepted by Videoslots Sports, a bet will remain valid and the Player may not cancel it at any stage thereafter. Videoslots Sports reserves the right to cancel any bet at any time if accepted in Error, or if there is reasonable suspicion of Influence Betting or Syndicate Betting. Under no circumstance Videoslots Sportsbook will accept any responsibility for voiding or not accepting and validating bet(s) due to any mistakes (perceived and actual), deriving from either Errors or any other reason, such as but not limited to, Influence Betting, Syndicate Betting or incorrect listing of the odds/betting objects. If a dispute concerning the acceptance (or lack thereof) of any transaction and/or bet in the Player’s Account arises, the Player and Videoslots Sports agree that the Videoslots Sports transaction log database shall be the ultimate authority in deciding such matters. 5.3.12. A bet is invalid and void if at the date and time of placing the bet, or the Player’s necessary personal data have verifiably been omitted due to transmission errors. In such circumstance, the Player’s stake shall be refunded. 5.3.13. Videoslots Sports determines a fixed time until which bets are accepted for each relative event. Bets that are accepted after the start of the betting event are deemed to constitute an Error and are invalid. This does not apply to Livebetting. 5.3.14. Only records made and logged by Videoslots Sports are deemed as authoritative in relation to the contents of all bets available on Videoslots Sportsbook. On request, Videoslots Sports is obliged to present these records. Adjustments of the betting account can only be made in case of an obvious Error or obvious typing or calculation error. 5.3.15. Only natural persons acting in their own name and on their own account may conclude betting contracts and transactions with Videoslots Sports. The placement of bets in the name of and on account of third parties or as a syndicate is not permitted. 5.3.16. Gaining an unfair advantage through collusion or association with other betting customers or through the use of other dishonest methods is forbidden. If there is reasonable suspicion of irregularities relative to an event, such as the same bet being placed frequently or with an unusually high stake by one or more players, then any such bets may be declared void and the Player’s Account closed. 5.3.17. Bets on sporting events in which the Player is involved (e.g. participating as a sportsman, an owner, a manager or official of a participating association) are not permitted. Videoslots Sports reserves the right to void these bets before, during or even after the termination of the event. This also applies in the event of violations against the regulations of an applicable association. 5.3.18. If information (actual or reasonable suspicion thereof) is known about the outcome of the event or the Player had knowledge relating to the outcome of the event at the time the Player’s bet was accepted prior to the commencement of the said event, then the Player’s bet may be declared invalid. 5.3.19. A Player may view its own betting history of the past 90 calendar days under section entitled ‘Sports Betting History’ of the Player Account, and thereafter print out the betting history in the form of an account statement at any time. The Player may also request Videoslots Sports to provide the Player’s gambling and account history for the 12-month period preceding the date of request thereof. 5.3.20. Livebetting shall be made available to a Player, at the sole discretion of Videoslots Sports, thereby enabling a Player to place a bet(s) on an event that is ongoing. Videoslots Sports reserves the right to part-suspend or fully suspend an in-play event, or any in-play markets, at any point while said event is ongoing. 5.3.21. Upon successfully placing a bet, which is accepted by Videoslots Sports in accordance with this clause 5, said bet shall be deemed as final and operative, and a Player may not cancel or withdraw said bet, with the Player being solely entitled to Cash-Out in accordance with clause 5.4, as and if made applicable by Videoslots Sports. 5.3.22. Certain markets, whether available as Livebetting or Pre-Match Betting, have a time frame and reference. (Time frames are defined as follows; 1-10 minutes: 00:00-09:59; 11-20 minutes: 10:00-19:59; 1–15 minutes: 00:00-14:59; 16-30 minutes: 15:00-29:59 etc). Such markets will include any added time by the match official (for example: a bet relative to ‘Total Goals 30:00 – 45:00’ shall be deemed and construed as including, in this time period, the injury time added to this period). For the avoidance of doubt, it is hereby confirmed that, unless stated otherwise in Sport Specific Betting Rules & Limits (accessible here), extra time or any over time is excluded from this period. 5.3.23. Any event/match provided and accessed from a competition heading in the Videoslots Sportsbook shall be related to that relative competition, and each bet shall refer to an event/match thereof (for example: if a bet is placed on a match “Norway vs Brazil" under the competition name/heading U20 World Cup, then the said bet will apply to the match between Norway and Brazil which is part of the U20 World Cup). 5.4. Cash Out 5.4.1. Videoslots Sports may offer, at its sole discretion, a Cash Out function on selected events and markets, Pre-Match Betting and Livebetting, single and multiple bets. A Cash Out function shall not be valid in relation to bets including each-way selections. The “Cash Out” function allows a Player to redeem an eligible bet, while the event to which the bet relates to is still taking place, and which status has not been settled yet and completed, and accordingly the redemption possibility and consideration available at the time of cashing out will depend upon the current likelihood of the bet winning, as illustrated and displayed by Videoslots Sports on the Videoslots Sportsbook, which cashing out consideration (the “Cash Out Amount”) could be higher or lower than the consideration stipulated in the bet details placed by the Player, and accepted by Videoslots Sports. Cash Out offers are subject to live betting market prices (which are subject to time delays) which can be volatile during a sporting event and increasingly so in the final stages thereof. Cash Out functionality cannot be used on any free bets (irrespective of the nature of the grant of the said free bet(s)) provided and made available to the Player by Videoslots Sports, for use thereof on the Videoslots Sportsbook. 5.4.2. Videoslots Sports reserves the right to offer the Cash Out function solely at its own discretion and reserves the right to suspend, remove or change the Cash Out function at any time. Videoslots Sports does not acknowledge or accept any liability whatsoever if the Cash Out is not available for technical or other reasons. In such a case, bets will be settled according to the actual result upon completion of the event to which the bet relates to. 5.4.3. The Cash Out Amount offered is inclusive of original stake and is calculated on current live odds and therefore is subject to change correspondently (which are subject to time delays). The Cash Out Amount shown at any time in conjunction with and relation to a Cash Out function, as may be made available from time to time to a Player by Videoslots Sports for a current, live and uncompleted bet on Videoslots Sportsbook, is the consideration that will be returned to the Player’s Account by Videoslots Sports upon acceptance of the Cash Out function, as requested by the Player. 5.4.4. Cash Out requests might be subject to a time delay prior to acceptance, the length of which may vary at the sole discretion of Videoslots Sports. In the event that: 5.4.4.1. There is a discrepancy in the Cash Out Amount due as illustrated at the time of request for a Cash Out of a particular bet by a Player, and the acceptance thereof by Videoslots Sports, the Player will be forthwith notified of the variation and the revised Cash Out Amount for the applicable bet, and shall be prompted to confirm the new Cash Out Amount displayed and to be returned and deposited into the Player Account for the pre-termination of the bet; or 5.4.4.2. During this delay, for any reason whatever, the Cash Out offer is removed by Videoslots Sports, the Cash Out request will not be accepted and the Player will be notified accordingly with an on-screen communication. 5.4.5. A request for Cash Out by a Player in relation to a current and active bet that is still ongoing at the time of request thereof shall result in the completion and settlement of the said bet placed by the Player with Videoslots Sports. A Cash Out request by a Player is final, and cannot be reversed or cancelled by the Player thereafter. By requesting a Cash Out, the Player agrees, acknowledges and understands that no further consideration(s) will be due in relation to the relative bet, irrespective whether the Cash Out Amount is lower than the consideration that would have been due had the Player, not elected to request a Cash Out, and proceeded with waiting for the termination and completion of the event relative to the bet for which settlement pursuant to a Cash Out was sought. The Player shall have no further legal rights and claims to any additional amount(s) that would have been due had the Player, not elected to request a Cash Out, and proceeded with waiting for the termination and completion of the event relative to the bet for which settlement pursuant to a Cash Out was sought. 5.4.6. If the Cash Out function is available for an event or market, it will be clearly indicated with a button available at the end of each bet. The button shows the value the bet is worth at that specific time. In such case, you will be able to request the evaluation of a bet before the betting result is definite. The request is subject to acceptance by the system. 5.4.7. Videoslots Sports does not acknowledge or accept any liability whatsoever if the Cash Out functionality is not available at any time in relation to any event on the Videoslots Sportsbook. Should a Cash Out request by a Player be accepted by Videoslots Sports, the relative bet will be settled immediately and any subsequent events which occur in relation with the bet will not be taken into account. In the event of a cashed out bet having suffered from a technical, pricing or settlement error at any time between the time of original placement and the Cash Out, Videoslots Sports reserves the right rectify such inaccuracy in accordance with clause 5.7 (as applicable). 5.4.8. Any bonus on potential winnings of a multiple bet due from multiple bonus will not apply if the Cash Out function has been used to settle the bet in full. 5.4.9. Bets settled in full using the Cash Out function will not count towards the wagering requirements of any active bonuses. 5.4.10. Videoslots Sports reserves the right to void a Cash Out, or to reverse a Cash Out (as applicable) if: 5.4.10.1. The market or event was settled in Error; 5.4.10.2. The Cash Out Amount was incorrectly displayed; 5.4.10.3. The Cash Out Amount being higher than possible win amount stipulated in the bet placed by the Player; 5.4.10.4. The Cash Out Amount represents a palpable error in the market; or 5.4.10.5. If Videoslots Sports has reason to believe that the Cash Out was accepted and carried out when or after the result or outcome of the event, market or bet was already known. 5.5. Betting and Payment Limitations 5.5.1. Videoslots Sports reserves the right to limit the net Payout (being the payment due after the stake has been deducted from the bet submitted by the Player) on any of the Player’s bets or combination of bets at €100,000.00. The maximum Payout limit stipulated herein refers to a Player’s net win and excludes the original stake. The limit stipulated herein may be lower depending on the specific sport, league and type of bet offer, and save for bets already placed by the Player and accepted by Videoslots Sports, Videoslots Sports reserves the right to amend or revise the limit at any time, and at its sole discretion. For further information it is recommended to consult the Sport Specific Betting Rules & Limits (Section B: Specific Sports Betting Limits, of the Sport Specific Betting Rules & Limits Section accessible here). 5.5.2. There may be instances, including and not limited to Multi Bet and System Bet, where the potential Payout of bets accepted by Videoslots Sports, in Error or otherwise, is higher than the maximum winnings allowed in accordance with clause 5.5.1. In such cases the maximum pay-out limits applies. 5.5.3. All bet selections are subject to pre-imposed limits set solely at Videoslots Sports’ discretion which may be lower than the limits mentioned in clause 5.5.1. and the Sport Specific Betting Rules & Limits (Section B: Specific Sports Betting Limits, of the Sport Specific Betting Rules & Limits Section accessible here). Should this limit be reached by the Player, the Player retains the right to ask for the limit to be exceeded by means of a request effected with the Videoslots Sports customer support at support@videoslots.com. Videoslots Sports reserves the right, at its sole discretion, to accept (fully or partially) or reject the said request without any prior notice, time-limitation and/or further explanation. 5.5.4. Videoslots Sports reserves the right to decline, solely at its own discretion, all, or part of, any bet requested. This includes the possibility that a “System Bet” as defined in clause 5.11.4, is not accepted in full, either in terms of stakes or combinations included in said System Bet. 5.5.5. Videoslots Sports reserves the right, at its own discretion, to totally or partly, restrict or deny access to a Player’s Account, suspend or terminate a Player’s Account, withdraw a Player’s offers for bets, void any bets outstanding to a Player’s Account, or cancel and void any outstanding bets, and retain a right to claim reimbursement of any winnings already paid in relation thereto, if: 5.5.5.1. Videoslots Sports is required to do so by any applicable law, rule or regulation; 5.5.5.2. There is a material technological failure which prevents Videoslots Sports from offering the services on the Videoslots Sportsbook; 5.5.5.3. The Player does not, within a reasonable time of Videoslots Sports asking for it, provide Videoslots Sports with information that is necessary for Videoslots Sports to provide the services to the Player on the Videoslots Sportsbook; 5.5.5.4. Videoslots Sports suspect that the Player may be bankrupt; 5.5.5.5. The Player is prohibited from entering into a bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to the Player; 5.5.5.6. The Player places a bet on any sporting match or event in which the Player takes part (or in which a team of which the Player is a member, or in respect of which the Player is employed or takes part); or 5.5.5.7. Videoslots Sports suspect that the Player has (or may have) otherwise materially breached these Terms and Conditions stipulated in clause 5. 5.5.6. All bets placed through the Videoslots Sportsbook website may be subject to a time delay prior to acceptance, the length of which may vary. Such delay is to be determined by Videoslots Sports at its sole discretion. 5.5.7. Videoslots Sports reserves the right to withhold payment and/or to declare bets void on an event (or series of events), together with retaining a right to a refund of any winnings paid out for the relative bets, if there is sufficient evidence that any of the following has occurred: 5.5.7.1. The integrity of the event has been called into question; 5.5.7.2. The price(s) or pool has been manipulated; 5.5.7.3. Match-fixing has taken place, or the match is under investigation for such. Evidence of the above may be based on the size, volume or pattern of bets placed with Videoslots Sports across any or all of its betting channels, as well as information received from other betting providers or officially recognized organizations. 5.5.8. All odds offered are subject to variation. Such fluctuation is determined solely at Videoslots Sports’ discretion. Bets are accepted only at the odds available in the betting grid at the time the bet was accepted by Videoslots Sports, irrespective of any other claim or previous publication present on the Videoslots Sports Website or any other media detailing otherwise. 5.5.9. Winnings from settled bets are added to the balance of the Player’s Account. Any funds and/or winnings credited to a Player Account in error are not available for use, and Videoslots Sports reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from the Player’s Account and/or reverse the transaction, either at the time or retrospectively. 5.5.10. All Pay-out calculations when settling bets will be done based on decimal odds, irrespective of any other format displayed/chosen at time of bet placement. For the avoidance of doubt, in cases of conflicts between decimal odds and any other odds format, decimal odds shall prevail. 5.5.11. All sports bets placed by Players residing in or ordinarily from Germany have been subject to a 5% tax which must be paid to the financial authorities. These taxes are paid by Videoslots Sports when a bet is made however, due to the additional tax burden, Videoslots Sports applies a discount of 5% on winning bets to partially cover this burden. Winnings are therefore reduced by 5% for customers living in Germany but the reduction will not be made if the value of the bet is less than or equal to the stake, except for the joint positions or if the rule Tattersall’s rule, in such a case Videoslots Sports collects this rate reduction. Videoslots Sports will not take bets with odds lower than 1.06 placed by customers domiciled or ordinarily resident in Germany. 5.6. Settlement of Bets 5.6.1. Markets and events will be settled on the official results of the markets and events (as applicable) as published and confirmed by the relevant governing bodies. If a result cannot be obtained from the official governing body, Videoslots Sports will settle the relative bet using information from independent reliable sources. In such cases, or in cases of a mistake from the independent sources, once the official governing body publishes an official result, then Videoslots Sports shall reserve the right to change results to reflect those officially published on the governing body. 5.6.2. In the event of the result of a market or event changing due to, amongst others, disqualifications, penalisations, protests, sub judice rule and changes to the official result, settlement of bets pertaining to the said markets or events will not change. 5.6.3. Notwithstanding the provisions of clause 5.6.2., such changes to the official result of a market or event will be taken into consideration only for season bets and outright markets that are determined on a span of a longer period, unless these relate to decisions taken after the season has ended. 5.6.4. Markets are determined as happened when these have been sanctioned by the match official. (for example: A corner or free kick must be confirmed by the relevant event official, and thereafter kicked in order to action such confirmation). 5.6.5. A match or event that has officially been cancelled, or not happened/occurring, or was declared a walk over by the relevant governing bodies, will be deemed as void, and any bet(s) related to the markets or event thereof will be deemed as void. 5.6.6. A match or event that has been abandoned, interrupted or postponed, for any reason whatsoever, following the commencement of the match or event, will: 5.6.6.1. Be declared void, unless such match or event resumes in the next 48 hours period following the official time of abandonment, interruption or postponement thereof, and any bet(s) related to the markets or event thereof will likewise be deemed as void; 5.6.6.2. Not be declared void if the match or event resumes within 48 hours, and accordingly all bets will remain open and settled upon the official termination and completion of the match or event; 5.6.6.3. Not affect any and all markets or events that have been determined until the time of abandonment, which will be settled accordingly regardless whether the match or event resumes within 48 hours of the official time of abandonment, interruption or postponement thereof; 5.6.6.4. If the abandoned match or event is scheduled to restart from the beginning, all active bets which were not pre-determined prior to the official time of abandonment, interruption or postponement thereof shall be deemed as void. Nevertheless, if the event is re-played from the beginning within a 48-hour period from the official time of abandonment, interruption or postponement thereof, Videoslots Sports reserves the right, at its sole discretion, to keep all pre-match bets open and settle all bets in accordance with the result of the rescheduled match or event. 5.6.7. Change to the start time of a match or an event which was not yet made official by the governing association, will not be deemed as constituting an event under clause 5.6.6. Accordingly, in such instances wherein the date or time has changed from the original unofficial offer, or event/ matches moved due to scheduling conflicts or tv broadcasts, bets will remain open and settled accordingly upon completion and termination of the event or match upon the official date and time as confirmed by the relative governing association. 5.6.8. No bets will be deemed and made void when these relate to outrights chosen participant(s) withdraw from the match, competition or event (for example: bet placed on a player to be top scorer of a league and said player leaves that league at any point before the season commences). In such instances, Videoslots Sports shall apply Tattersalls Rule 4 (refer to clause 5.6.11 herein). 5.6.9. In the event of a Player placing an outright on a participant, and the winner of the said match, competition or event was not listed in the original list offered by Videoslots Sports, Players will not have the right to request their bet to be made and declared void, and to be refunded the relative stake. However, such provision shall not apply to instances wherein there is a match, event or competition, that does not contain a particular market or event, and such market or event happens (for example: a boxing event where a draw is not offered by Videoslots Sports, and the event ends in a draw), in such instances, unless clearly stipulated otherwise prior to the Player placing the bet, all bets on the said event will be made and declared void. 5.6.10. In relation to bets relative to markets where there should only be 1 winner, Dead Heat Rules shall apply in the event there is more than 1 winner (Refer to clause 5.11.1(g) herein). 5.6.11. If a bet is placed on outrights, no stakes will be refunded on participants/outcomes that are not participating or withdrawing from an event (both prior and during the event), unless otherwise stated. However, Videoslots Sports reserves the right to use the Tattersalls Rule 4 on the remaining participants. It is at the discretion of Videoslots when to apply this rule. 5.6.11.1. Win Betting: the following deductions may apply: Current odds of the withdrawn participant Deductions in percentage of net gain 1.30 and lower 75% (This is the maximum deduction) 1.31 to 1.40 70% 1.41 to 1.53 65% 1.54 to 1.62 60% 1.63 to 1.80 55% 1.81 to 1.95 50% 1.96 to 2.20 45% 2.21 to 2.50 40% 2.51 to 2.75 35% 2.76 to 3.25 30% 3.26 to 4.00 25% 4.01 to 5.00 20% 5.01 to 6.50 15% 6.51 to 10.00 10% 10.01 to 15.00 5% 15.01 and higher No deductions 5.6.11.2. Place Betting: the following deductions may apply: Current odds of the withdrawn participant Deductions in percentage of net gain 1.06 and lower 55% 1.07 to 1.14 45% 1.15 to 1.25 40% 1.26 to 1.52 30% 1.53 to 1.85 25% 1.86 to 2.40 20% 2.41 to 3.15 15% 3.16 to 4.00 10% 4.01 to 5.00 5% 5.01 and higher No deductions 5.6.12. In a head-to-head outright market, both competitors must be in the competition, match or event. In this instance: 5.6.12.1. The market is settled based on the highest ranked competitor; and/or 5.6.12.2. In any competition, if competitors are eliminated in the same stage of the competition, the market will be made and declared void. 5.6.13. Notwithstanding Videoslots Sports’ right to be reimbursed for bets that had erroneously, and for any reason whatsoever, been settled in favour of the Player, Videoslots shall, in the following instances, reserve the right to suspend effecting a settlement of the relative bet, or to void the bet (as applicable) until an official decision upon the result thereof is reached and communicated by the applicable governing authorities: 5.6.13.1. in the event of uncertainty upon the results of the relative event, competition or match, to suspend the approval and determination of a final result of the event, competition or match; 5.6.13.2. in the event that the integrity of the event, competition or match has been put into question, to suspend the approval and determination of a final result of the event, competition or match; 5.6.13.3. in the event that the event, competition or match is being investigated, to suspend the approval and determination of a final result of the event, competition or match. 5.6.14. Unless differently stated in the Sport Specific Betting Rules (accessible here), if an event is scheduled to be played on a neutral venue, the order of how teams are displayed as being ‘home’ or ‘away’ in the Sportsbook is immaterial, and all bets shall be deemed as valid, unless the new venue is ‘home’ to the originally stated ‘away’ team. 5.6.15. It is also being hereby declared that any and all winnings and sums due and payable to the Player by Videoslots Sports in accordance with this clause 5 shall be processed, effected and remitted by Videoslots in accordance with the provisions of the Terms and Conditions herein. 5.7. Voiding of Bets 5.7.1. In the event that a bet is deemed to fall within the provisions of clauses 5.3.10. or 5.3.11., or otherwise to be deemed as void in the additional instances stipulated in clause 5, such bets, unless a refund is not due in accordance with the provisions of this clause 5 (as applicable), thereby inclusive and not limited to the provisions of clauses 5.4.10., 5.5.5., or 5.5.7., shall be settled with the odds of 1.00. 5.7.2. A bet made as an accumulative bet shall remain valid notwithstanding a match or an event which is part of the accumulative bet being void, and the potential winnings shall be revised accordingly to reflect the exclusion of the bet being deemed void. 5.7.3. If the duration of an event taking place, in any sport made available on the Videoslots Sportsbook, is different to what it states on the rules of said sports, all bets related to that event will be made void, unless stated otherwise in the specific event (for example: a football match stating that it shall be constituting of 80 minutes of play instead of the regular 90 minutes) 5.7.4. Notwithstanding anything contained in this clause 5, Videoslots Sports reserves also the right, at its own discretion, to declare a bet void, totally or partly, if there is, as a minimum requirement thereof, reason to believe any of the following circumstances have occurred: 5.7.4.1. bets have been offered, placed and/or accepted due to an Error; 5.7.42. bets placed while the Videoslots Sportsbook website and/or portal was encountering technical problems, that would otherwise not have been accepted; 5.7.4.3. Influence Betting; 5.7.4.4. Syndicate Betting; 5.7.4.5. a result has been affected by criminal actions, whether directly or indirectly; 5.7.4.6. an official result which is different to the result Videoslots Sports initially settled the market for or on; 5.7.4.7. the whole market is eventually voided by the relevant governing authorities (for example: an abandoned match, match or competition); 5.7.4.8. a public announcement has occurred in relation to the bet which alters significantly the odds; 5.7.4.9. a bet constituting a Related Contingency Betting; 5.7.4.10. a Push bet; or 5.7.4.11. a Bet Builder bet (and/or a selection within the said Bet Builder bet) is settled in Error. In such instances, Videoslots shall retain a right to be reimbursed any winnings paid out for bets which are deemed as falling within the parameters of this clause 5. 5.7.5. Bets can be voided in accordance with the provision of this clause 5, and the relative rights of action shall apply, regardless of whether the competition, match or event has been settled or not. 5.7.6. Furthermore, all bets placed (and/or accepted) in the following circumstances will be declared void: 5.7.6.1. Pre-Match Betting 5.7.6.1.1. Betting effected after the event has started; or 5.6.6.1.2. Betting effected after a related event was underway and where conditions could have been altered in a direct and indisputable way. 5.7.6.2. Livebetting 5.7.6.2.1. Betting effected at incorrect price due to delayed or failing ‘Live’ coverage; 5.7.6.2.2. Betting effected on particular offers after these have occurred, or else after an event which could normally be deemed as leading to the outcome has happened or is happening (e.g. bets placed on offers such as Total Goals Scored or Next Goal while a penalty is being taken, or has been awarded); 5.7.6.2.3. Betting effected on odds which represented a different score than the actual and current; or 5.7.6.2.4. Betting effected after a related event was underway and where conditions could have been altered in a direct and indisputable way. 5.7.7. In 2-Way markets which end in a Push, the bet(s) will be void and stakes on single bets are returned, and in Multi Bets, the selection is paid at the odds of 1.00. 5.7.8. Videoslots Sports may at any time set off any amount on deposit and active balance in the Player’s Account against any amounts owed by the Player to Videoslots Sports in accordance with the provisions of this clause 5. 5.8. Disclaimer and Priority 5.8.1. Videoslots Sports reserves the right, at its own discretion, to adjust a Payout credited to a Player’s balance if it is obvious that the Payout has been credited to the Players’ Account due to an Error. 5.8.2. In order to adjust any inaccuracy in the Player’s Account balance following amounts credited due to an Error, Videoslots Sports reserves the right to take any necessary action, without prior notice and within reasonable limits, to adjust the Player’s Account balance through the reversal, amendment or cancellation, of any subsequent transaction on the Player’s Account. 5.8.3. Any complaints/disagreements towards settlement of any bet offer, should reach Videoslots Sports within 10 calendar days of the initial settlement to require a full investigation. All other complaints will only be considered if the Player presents indisputable evidence of an inaccurate settlement. Such evidence will only be taken into consideration unless it is in any way attributable to, but not limited to, the following situations: disqualifications, penalisations, protests, sub judice results and/or successive changes to the official result after the event has been completed and a result has been announced, even preliminarily. For bets referring to competitions which span over more than one round/stage (e.g. Season Bets), only amendments effecting bets which settlement has not been decided yet will be taken into consideration. Such measures must be announced by the governing association before the last scheduled round/stage will be considered. Any changes effected after this date, or else referring to bets which have already been settled based on events happening during the event/competition will not be considered. 5.8.4. Videoslots Sports reserves the right to suspend access to a Player’s Account until it completes any investigations it deems necessary. 5.8.5. These rules are applicable to all transactions with Videoslots Sports in relation to the Videoslots Sportsbook, and may be supplemented with other rules. In the event of ambiguity, priority should be considered in the following order: 5.8.5.1. rules and conditions published in conjunction with an offer and/or campaign; 5.8.5.2. should these be inconclusive, reference will be made to the General Betting Rules (as provided in clause 5.11), unless the Sport Specific Betting Rules & Limits (accessible here) declare otherwise. 5.8.6. In cases where it deems that the General Betting Rules and/or the Sport Specific Betting Rules & Limits (accessible here) are inconclusive, Videoslots Sports reserves the right, according to its own discretion, to settle offers on an individual basis on the basis of equity, attaining itself to generally accepted betting norms, customs and definitions. 5.8.7. Any data provided or accessible in, from or related to the Videoslots Sportsbook may be used by you for private, non-commercial use only and any use or attempted use of such data for commercial purposes is strictly prohibited. 5.8.8. Videoslots Sports has the right to enforce against you a term of the contract relating to the Videoslots Sportsbook. 5.9. Price Boost Offers 5.9.1. Videoslots Sports may offer “Price Boost Bets Offers”. Such Price Boost Bets Offers will be a selection of events combined in a multiple where Videoslots Sports uses its own discretion in offering a higher pay-out than the selected multiple would generally offer. 5.9.2. Price Boost Bets Offers can only be played as one holistic and pre-determined bet. Accordingly, a Price Boost Bets Offers selection cannot be added in a multiplier with other selections. If a Price Boost Bets Offers selection is included and/or made in relation to a multiplier, Videoslots reserves the right to deem such acceptance as constituting and Error, thereby voiding the entire selection at any time, being before, during or upon termination of the relative event(s). 5.9.3. If a Price Boost Bets Offers multiple is offered and one or more of the events do not take place, for any reason whatsoever, the entire selection will be made void. 5.9.4. Price Boost Bets Offers are based on regular time only (extra time and penalties are not included) unless stated otherwise on the market or on the Sport Specific Betting Rules & Limits (accessible here). 5.9.5. Price Boost Bet Offers are intended for pre-match betting. Videoslots Sports reserves the right to void the entire Price Boost Bets Offers if one or more of the events in the offered multiplier has commenced whilst the offer is still available online to Players. 5.9.6. In the unlikely event of an obvious wording error or pricing error relative to a Price Boost Bets Offers, the entire selection will be made void. 5.10. Bet Builder 5.10.1. Bet Builder allows Players to combine related or unrelated outcomes from the same event into a single bet. Players may add all their selections to one accumulated bet ticket. 5.10.2. Bets created using this feature include and relate exclusively to football tournaments, as made available by Videoslots Sports on the Videoslots Sportsbook. 5.10.3 A bet is created using Bet Builder as follows: 5.10.3.1. A Player can make up to 10 selections to create the unique bet wanted. The Player may choose from a wide range of 90 betting markets. 5.10.3.2. Upon completing the desired bet(s) selection, the Player shall select the aggregate odds for the desired bet(s) as displayed on the relative Bet Builder slip and the cumulative bet will be added to the Player’s bet ticket. After the accumulated bet is placed and confirmed, the relative accumulated bet ticket may be viewed within the ‘My Bets’ section in the Player’s Player Account. 5.10.4. Bet Builder is currently only available for soccer and is available on every soccer match. Bet Builder bets are those that have been placed through the Bet Builder feature and could not have been placed as a standard bet type, due to being interrelated. You may place single and standard multiple bets through Bet Builder however these will be treated as standard bet types once placed and will not be subject to the following conditions. 5.10.5. A maximum of 10 betting markets from a single match can be included in a Bet Builder bet. 5.10.6. If a market within a Bet Builder bet is void, then the entire Bet Builder bet will be voided (for example: if the Player’s Goalscorer selection does not play, the entire accumulated bet finalised using the Bet Builder feature will be void regardless of the outcome of the other selections). 5.10.7. Videoslots Sports reserves the right to make the Bet Builder feature available at its sole discretion, and to amend, suspend or remove the Bet Builder feature (or any part of it) at any time for any event, fixture, betting market or Player, at its sole discretion. Videoslots Sports will not be responsible and/or liable in any manner whatsoever in the event that the Bet Builder feature is not available for any reason whatsoever, at any time whatsoever. 5.10.8. Videoslots Sports reserves the right, at its sole discretion, to accept or decline any bet requested for any competition or betting market or bet type that is included in the Bet Builder feature. 5.11. General Betting Rules 5.11.1. Common Terms of Referenc a) Unless listed either in conjunction with the bet offer, or else in the Sport Specific Betting Rules & Limits (accessible here), all bets should be considered valid for the result at the end of the "Regular Time" or "Full Time" only. "Regular Time" or "Full Time" is defined as interpreted by the official rules published by the respective governing association. For example, in football, full time is stipulated to be 90 minutes including injury time, and in ice hockey it is stipulated as the 3 x 20 minute periods. Should the governing association decide to stipulate, before the start of the event, that the said event is to be played over a different duration, this will be treated as being the official rules for the event (for example, Under 17 football played with 2 x 40 minute periods). Nonetheless, such occurrence is limited to the "regular" playing time and does not include any prolongation such as extra time or overtime, unless explicitly stated. b) "Livebetting" is where it is possible to bet during an ongoing match or event. Videoslots Sports does not acknowledge or accept any liability whatsoever if it is not possible to place a bet or the live score update is not correct. At all times it is your responsibility to be aware of the match and the events surrounding it such as the current score, its progression and how much time remains before the match is completed. Videoslots Sports does not accept any liability for changes to the Livebetting schedule or interruption of the Livebetting service. c) The "Participant" is an object constituting part of an event. In "Head-to-Head" and "Triple-Head" the Participant only refers to objects that are subject to the "Head-to-Head" or "Triple-Head" event in question. d) The deadline (cut-off time) shown on the Videoslots Sportsbook website is to be treated for information purposes only. Videoslots Sports reserves the right, at its own discretion, to suspend, partially or completely, the betting activity at any time where it deems necessary. e) Statistics or editorial text published on the Videoslots Sportsbook website are to be considered as added information but Videoslots Sports does not acknowledge or accept any liability whatsoever if the information is not correct, not complete or inaccurate. At all times it is your responsibility to be aware about circumstances relating to an event. f) Theoretical return in fixed odds betting to the player is given by the odds from all possible outcomes in the offer. The theoretical payback to a player on a bet offer with 3 outcomes a, b and c can be calculated as follows. Theoretical % = 1 / (1 / ”odds outcome a” + 1 / “odds outcome b” + 1 / “odds outcome c”) x 100 5.11.2. Bet types explained a) Match winner or 1x2 or win/draw/win (W/D/W): refers to the possible result of an event. 3way markets are not inclusive of extra time and penalties. Match winner market could also exclude the draw (x) in events where a draw is not possible. In said cases it may be called money line or head to head. 1 – implies the home team or player or the first listed participant/outcome x – implies a draw or tie 2 – implies the away team or player or second listed participant/outcome b) Double Chance, 1x or x2 or 12: refers to the possibility of combining 2 out of 3 outcomes c) Correct Score: refers to the possibility of guessing the exact score of a match d) Over/Under or Totals: refers to the possibility of guessing less (under) or more (over) a total line. Normally either in full integers (2,3,4 etc – in which cases if the exact number of points is made all bets are made void) or in .5 integers (2.5,3.5,4.5 etc – in which case there is always a winner). Over/Under or Total markets are offered for, and not limited to the following; goals, points, corners, rebounds, freekick, throw in, minutes). e) Odd/Even: refers to the possibility of guessing whether the score is an odd number or an even number. 0 Goals counts as even. f) Draw No Bet: refers to the possibility of choosing the winner of an event (team 1 or team 2). In case the match ends in a draw, all bets are made void. g) Half Time/ Fulltime: refers to choosing the winner of the first half of an event and then the final winner of the event. These may vary and be displayed accord to the following combinations: 1/1 – team 1 wins 1st half – team 1 wins match 1/x – team 1 wins 1st half – match ends in draw 1/2 - team 1 wins 1st half – team 2 wins match x/1 – 1st half ends in draw – team 1 wins match x/x – 1st half ends in draw – match end in draw x/2 – 1st half ends in draw – team 2 wins match 2/1 – team 2 wins 1st half – team 1 wins match 2/x – team 2 wins 1st half – team 1 wins match 2/2 – team 2 wins 1st half – teams 2 wins match h) Outrights (Ante post): refers to the possibility of choosing a winner or participant placing from a list of participants. Outright markets are determined according to what place the chosen participant will occupy at the time of settling the market. Any later cancellations or suspensions will not be considered. In the event of outright markets where there should only be 1 winner and there are multiple winner (Such as Top Scorer) all markets will be settled using Dead Heat Rules unless stated otherwise in Sport Specific Betting Rules & Limits (accessible here). “Dead Heat” refers to when 2 or more selections in an event tie. If a "dead Heat" between two selections is declared on any event, half the stake is applied to the selection at full odds and the other half is lost. If more than two "dead Heats" are declared, the stake is proportioned accordingly. i) Handicap and Asian Handicap: refers to the possibility to bet on whether the chosen outcome will be victorious once the listed handicap is added/subtracted (as applicable) to the match/period/total score to which the bet refers to. Where the result after the adjustment of the handicap line is exactly equal to the betting line, then all bets on this offer will be made void. For example: a bet on -2.0 goals will be made void if the team chosen wins the match by exactly 2 goals difference (2-0,3-1, 6-4, etc). Unless otherwise stated, all handicap, markets on the Videoslots Sportsbook are to be based on the result from the start of the listed match/period to the end of the specified match/period. It is however customary that for certain handicap bet offers in specific sports (Asian Handicap in Football), only the outcomes obtained from the time of bet placement until the end of the listed timeframe will be taken into consideration, thus disregarding any goals/points scored before the time the bet was placed and accepted. Any bet offer with these characteristics will be clearly displayed on site and highlighted in the Player’s Account, and bet history, with the score at the time of bet placement. There are 3 different “handicap betting” formats: (i) 2-way Handicap: Team A (-1.5) vs Team B (+1.5): Team A is given a -1.5 goal handicap in the match. For the bet to be won, Team A must win the match with a margin equal or bigger than the listed handicap (in this case 2 goals or more). Team B is given a +1.5 goal advantage in the match. For the bet to be won, Team B must either win the match, match finish in a draw or not lose with a margin equal or bigger than their listed advantage (in this case lose with a 1 goal margin). (ii) 3-way Handicap: Team A (-2) Draw (Exactly 2) Team B (+2): Team A is given a 2 goal handicap in the match. For the bet to be won, Team A must win the match with a bigger margin than the listed handicap (in this case 3 goals or more). For the bet to be won on Draw the outcome of the match must end with exactly the listed margin (in this case, match ends with Team A winning by a goal difference of 2 goals; 2-0, 4-2 and 6-4). Team B is given a 2 goal advantage in the match. For the bet to be won, Team B must either win the match, match finish in a draw or not lose with a margin equal or bigger than their listed advantage (in this case lose with only a 1 goal margin). (iii) Asian Handicap: Team A (-1.75) vs Team B (+1.75): Team A is given a -1.75 goal handicap in the match. This means that the stake is divided into 2 equal bets and placed on the outcomes -1.5 and -2.0. For the bet to be fully paid out at the listed odds, Team A must win the match with a bigger margin than both of their listed handicaps (in this case. 3 goals or more margin). In the eventuality that Team A wins with only a 2 goal margin, the bet will be considered as partially won with a full pay-out on the -1.5 part of the bet and a refund on the -2.0 side since the outcome on that part of the bet would be considered a “tie”. Should the match produce any other outcome, including a Team A victory with only 1 goal of margin, the whole stake would be lost. Team B is given a +1.75 goal advantage in the match. This means that the stake is divided into 2 equal bets and placed on the outcomes +1.5 and +2.0. For the bet to be fully paid out at the listed odds, Team B must either win the match, match finish in a draw or not lose with a margin equal or bigger than any of their listed advantages (in this case lose with only a 1 goal margin). In the eventuality that Team B loses with exactly a 2 goal margin, the bet will be considered as partially lost with a refund on the -2.0 part of the bet and a loss on the -1.5 part of the bet. Should the match produce any other outcome which results in a defeat of Team B with a margin of 3 or more goals, the whole stake would be lost. 5.11.3. Betting Props a) Specific time period: refers to the possibility of betting on a time period. Normally the time period will be listed on the market. The terms of time period will differ per sports (Quarter/Set/Half/ Period (x)/ Over time/ Extra Time etc). Results/scores happening in other periods will not be taken into account for the settling of period chosen in a Player’s bet. Videoslots Sports reserves the right to void bets on period markets if the event is played in a different time format than the one stipulated on the offer. b) Results at the end of specific time period: refers to the possibility of betting the result on a time period. Same conditions as rule (a) of this Betting Props section apply, but results from previous periods are carried over. c) Race to (x) points/ goals: refers to the possibility of betting on a team or participant reaching the particular point or goal mentioned in the market before the other competitor(s). If the number of points/goals is not reached in the stipulated time frame, all bets will be made void unless stated otherwise in Sport Specific Betting Rules & Limits (accessible here) or the market contains draw or no team to reach (x). d) To score point/goal (x): refers to the possibility of betting on a team or participant scoring the point or goal mentioned, regardless of which team is winning the event. If the points/goal mentioned is not scored/reached in the stipulated time frame – all bets will be made void unless stated otherwise in Sport Specific Betting Rules & Limits (accessible here) or the market contains draw or no team to reach (x). e) Clean Sheet: refers to when a team does not concede a goal during the match. f) First / Next team to score: refers to the possibility of betting on which team will score the first or next goal. All bets will be made void unless stated otherwise in Sport Specific Betting Rules & Limits (accessible here) or the market contains draw or no team to score. g) Team(s) to score: refers to the possibility of betting on which team(s) will score the will score at least a goal. All bets will be made void unless stated otherwise in Sport Specific Betting Rules & Limits (accessible here) or the market contains draw or no team to score. h) Team to win from behind: refers to the possibility of betting on the listed team to win after having been losing at any point of the match. In the event the team is never losing the match, all bets stand. i) Team to win both/all halves: refers to the possibility of betting on a team to win both or all halves of said event. j) Rest of the Match: refers to the possibility of betting on an event happening from the time of the bet placed until the end of the event. It is the customer’s responsibility to ensure they understand the event, market or bet type they are betting on. In the event said market is not explained in terms and conditions, Videoslots Sports still reserves the right to settle said market as it is meant to be settled. In cases of dispute it is up to Videoslots Sports discretion whether to cancel or repay the chosen bet. k) Weekly Props: refers to the possibility of betting on several teams or events happening in the current weekly schedule of matches. For example: English Premier League weekend total goal (would include all matches schedule from Friday until Monday of a given date and fixture list displayed and marked as such by Videoslots Sports on the Videoslots Sportsbook). l) If any of the events is not played: means that all markets will be made void unless event not playing does not affect the final outcome of the market (For example: Over goals/points would have been reached anyway). These markets are settled on regular time only. m) Player markets (not outrights): refers to the possibility of choosing a participant to win a market. If said player does not take part in the event and bet cannot be won, all bets on said participant will be made void unless stated otherwise. n) Any other: refers to the possibility of betting on all other participants that are not included in the list. o) Mercy Rule: ends a two-competitor sports competition earlier then the scheduled endpoint, if one competitor has a very large and presumably insurmountable scoring lead over the other. p) Each Way betting: an each-waybet is a wager offered consisting of two separate bets: A win bet: for the win part of the bet to give a return, the selection must win, or finish first, in the event. a place bet: for the place part of the bet to give a return, the selection must either win or finish in one of the predetermined places for the event, such as first place or second place. The odds paid on the place part of the bet are usually a fraction (commonly 1⁄2, 1⁄3, 1⁄4or 1⁄5) of the win odds. The trade-off being that one has a greater chance of making one's bet in trade for getting less payoff for doing so. By way of example, in horse racing, the "place" is set strictly by the Jockey Club and will depend on the size of the field (that is, how many horses are running) so that the "place" may be just 1st and 2nd, 1st 2nd and 3rd, or even 1st 2nd 3rd or 4th on a big race like the Grand National, and may pay 1⁄4 or 1⁄5 the odds. A €10 each-way single on an odd of 11 selection in a horse race and paying 1⁄4 the odds a place 1, 2, or 3 would cost €20. Returns on the win part of the bet would be €10 × 11 = £110 Returns on the place part of the bet would be €10 × 3.5 = £35 Total returns would be €110 + €35 = €145 if the horse won the race, but just €35 if the horse only finished second or third. In any combinations bets that are not possible to settle as a whole due to one part of the bet, Videoslots reserves the right to void the whole bet unless stated otherwise (For example: Player to score – Team to win (if player does not play) or Each player/team to win a set (match is abandoned in the second set). 5.11.4. Single Bets, Multi Bet and System Bets a) A single bet consists of 1 event/selection. In a single bet, a Player is required to guess the outcome of just 1 event. The winning of the bet is multiplied but the odd selected and the odd offered always includes the stake. For example: A Player places a bet of €10 on an event with an odd of 2.5 wins a gross amount of €25 (€10 staked + €15 net win) if the selection is guessed. b) A Multi Bet consists of several independent events combined (odds multiplied) into 1 multiple. For a Player to win a Multi Bet, all selections must be guessed correctly. A Multi Bet is lost when a minimum of 1 selection(s) is lost and not guessed correctly. If 1 of the selected outcomes in the Multi Bet is abandoned, postponed or must be voided, then all bets on the individual odd will be paid out at odds of 1.00 and the odds of the multiplier shall be adjusted accordingly. A Player is not allowed to place a Multi Bet with markets from the same event. This is only allowed in the markets Scorecast or in a Bet Builder. In the unlikely event a Multi Bet containing markets from the same event (contingency bets) are accepted, Videoslots Sports reserves the right to void part or the full multiple. For display purposes, when necessary, the second digit after the decimal point of the odds is shown as rounded up in the Player Account’s bet history to the nearest decimal number. The Payout will however be effected based on the actual odds multiplied by the stake, disregarding the aforementioned rounding (For example: 1.67 may be paid out at odds of 1.668). Videoslots Sports reserves the right to reduce the amount staked to be compliant with the maximum winnings limit. c) A System Bet consists of several individual combination bets. A System Bet differs from a multiple bet (Multi Bet) as a Player may earn winnings even if not all selections are guessed correctly. For example: In a multiplier with 4 selections a Player can opt to play the following systems; 4 single bets 6 double bets 4 treble bets 1 fourfold bet d) In the event of a match/event starting but not being completed, then all bets will be made void, unless the specific market outcome is already determined, or unless there is no conceivable way the event and/or match could be played to its natural conclusion without unconditionally determining the result of a specific market. For example: in a volleyball match, if a set is abandoned at 18-17, bets on Over/Under 35.5 Set - Total Points are settled as winners/losers respectively, since any natural conclusion to the set would have yielded at least 36 points. Disclaimer 6.1. The Videoslots Terms and Conditions, as published from time to time in the English language shall be deemed as operative and govern any and all relationships, rights and obligations that a Player and Videoslots shall have further to the Player’s registration of a Player Account, and the Player’s subsequent use thereof. Translations into other languages are made as an additional service and are made in good faith. However, in the event of ambiguity between the English version and any translation thereof, the English version has priority over any such translation. 6.2. Videoslots reserves the right, at all times, to resolve any disputes, at its own discretion, in accordance with principles of equity. 6.3. In the event that Videoslots is found liable in any way by a court of law and/or a similar authority, with legal competence and/or jurisdiction over Videoslots and its services provided in the Website, then Videoslots’ liability is limited to the amount of the Player’s stake, or the Player’s net winnings related to the said dispute, whichever is the lesser amount. Alternatively, when relevant and applicable, the amount recorded in the Player’s Player Account or the amount transferred into or out of the Player’s Player Account, whichever is the lesser amount. 6.4. Videoslots shall not be responsible for: 6.4.1. the transmission and/or reception of any data and/or information on the Internet; 6.4.2. all dysfunction of the network preventing the good progress of any game failure of any material of reception or communication circuit; 6.4.3. the loss of any data; 6.4.4. any damage caused by a virus, computing bug, technical failure; 6.4.5. any damage caused to the material of the Player; 6.4.6. any failure preventing or limiting the possibility to participate to a game, or a failure that has damaged the player system; and/or 6.4.7. the connection at the Website (and accordingly, the participation of the Player at any game is done under the Player’s responsibilities). 6.5 Videoslots will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. For fraud detection and control purposes, You agree that Videoslots has the right to transfer Your personal data to third parties, including so-called AVS service providers and other partners. Furthermore, Videoslots reserves the right to disclose personal data to relevant recipients where Videoslots has reasonable grounds to suspect irregularities that involve a Player’s Player Account. 6.6. Money Laundering Policy Videoslots is working continuously to prevent money laundering. Several different tools are in place to prevent money laundering: 6.6.1. Verification of Player information by seeking the verification of the Player’s email address by entering the unique code sent to him by Videoslots, and thereafter verification by GBG and Experian, which use, amongst others, the person's full name, date of birth and address for verification purposes. 6.6.2. Any withdrawals need to be made through the same payment channel as the deposit, if possible. Any suspected Money Laundering activities will be investigated, and acted upon, immediately. 6.7. Privacy Policy and Cookies Videoslots values Your integrity and privacy immensely. Videoslots only gathers information which is really necessary for its operation and Videoslots shall protect it with state-of-the-art security. Please read Videoslots’ Privacy Policy here, and Videoslots’ Cookie Policy here, for a better understanding of how Videoslots process Your personal data, and how Videoslots uses cookies on Website. 6.8. It is Your responsibility to ensure that the device You use to access the Website is compatible with the Videoslots’ portal. Videoslots will not take any responsibility if the device You are using to play and use the Videoslots’ services and Website malfunctions, nor will Videoslots take any responsibility if You attempt to participate in any of the games or offers by methods, means or ways not intended by Videoslots on the Website. 6.9. Videoslots makes available casino game descriptions to explain each game which Videoslots hopes may make it easier for a Player to get an overview of each game. Videoslots takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description provided by Videoslots and gaming rules accessible within each game, the rules within the relative game take precedence. Chat Room Chat rooms are available on the Website which offer tournaments. In Videoslots’ chat rooms, Videoslots expects that Players treat each other respectfully. Videoslots wants Players to feel comfortable and happy to be able to chat with other like-minded Players. By entering the Videoslots chat room, You agree to the following additional terms and conditions: Respect your chat partners; Videoslots does not accept any threatening, abusive or vulgar language including and not limited to racist or anti-religious remarks; Arrangements between Players are prohibited; Chat language is English, and no other languages should be used at all table; Please bear in mind that all messages You post will be logged and stored, and at any time Videoslots can track what You have posted since joining; Players may not agree to exchange funds; Players may not agree upon the outcome of the tournament to a Player(s) to win the tournament prize; No advertising from Players of any kind is allowed. Players not following these additional terms and conditions may have their chat privileges disabled on a temporary or permanent basis by Videoslots, at its sole discretion. Chat rooms are moderated and all conversations are logged and recorded and that any suspicious chats will be reported by Videoslots to the relevant authorities. Videoslots also reserves the right to disable a chat room at any time. Please bear in mind that the best way to respond to verbal attacks is by ignoring them. Do not be tempted to also become abusive because that could also result in Your exclusion from the relative Chat room. A Player may also contact customer support on support@videoslots.com or by using a live chat facility. In this case, the Player must be courteous towards the Videoslots personnel. Any offensive or abusive behaviour will be reported, and Videoslots reserves the right to close Your Player Account immediately for such reprehensible behaviour. Complaints Videoslots takes Your complaints seriously and shall use its best endeavours to resolve Your complaint as soon as possible. If You have a complaint to make regarding Videoslots’ services, contact us in one of the following ways: Email: support@videoslots.com Videoslots encourages You to establish contact as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence thereof. Videoslots will acknowledge any complaint made by You immediately, or in any event, within 24 hours thereof. Your complaint will be escalated to the appropriate Videoslots personnel. If Your complaint remains unresolved after a period of 10 days (for players residing in Malta or playing under Videoslots’ MGA licence), Videoslots shall: Write to You explaining the final decision; Clarify that this is the end of the Videoslots internal complaints process; At your own discretion, guide you on how to make a complaint to a free independent Alternative Dispute Resolution (“ADR”) body. If an agreement cannot be reached after the internal complaints process has been exhausted between the Player and Videoslots, the Player can refer their claim to the relevant ADR provider as illustrated below: (i) For Players residing in Malta or playing under Videoslots’ MGA licence: You should contact the Maltese Alternative Dispute Resolution Entity (MADRE) Website: https://madre-online.eu/ For disputes under €5,000.00, the decision of MADRE will be binding on Videoslots with your acceptance. For disputes over €5,000.00, the decision of MADRE will not be binding unless Videoslots accepts the decision. MADRE decisions do not take effect as an Arbitration award. (iii) Alternative ADR option: You may also use the European Commission’s online dispute resolution portal http://ec.europa.eu/odr to file the complaint. If a Player residing in Malta, or playing under Videoslots’ MGA licence, remains unhappy with the outcome of a complaint, the Player may contact the MGA on: Website: https://www.mga.org.mt/support/online-gaming-support/ Telephone Number: +356 25469000 Address: Malta Gaming Authority Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM 1001, Malta A Player is invited to email Videoslots on support@videoslots.com to obtain a copy of Videoslots’ Complaints Policy. Applicable Law and Jurisdiction For Players playing and using the Videoslots services and Website under the MGA license, these Terms and Conditions shall be governed by the Laws of Malta. The Player and Videoslots agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.